We performed a comparison between Oracle Enterprise Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management."The most valuable features of Oracle Enterprise Manager are the data guide and online monitoring."
"The tried and tested services that Oracle provides is second to none."
"I think the look and feel and the accessibility to the databases, the scale of environment support."
"I have found the uptime of all of our systems to be most valuable with this solution. This is important because we need to guarantee specific uptime and preventive maintenance. We need to know upfront if there are going to be any issues on the database so we can proactively solve those."
"I like that it's stable."
"The best part is the efficient database performance monitoring and the ability to take actions directly from there."
"We use it extensively for performance tuning testing, monitoring, and configuration."
"It's easy to implement as it's made by Oracle for Oracle."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"There's a lot of documentation to go through as a new user."
"The product is pretty comprehensive, but quite resource hungry. This might be due to the majority of the application seemingly being written in Java."
"My opinion is that this solution needs to improve consolidation. That is what our business needs the most right now."
"The fact that Oracle Enterprise Manager is an expensive solution is a matter of concern and needs to be considered for improvement."
"Oracle Enterprise Manager's scalability is an area with certain shortcomings where improvements are required."
"The tool's pricing is costly."
"The solution’s stability could be improved."
"Technical support could be more responsive."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
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Oracle Enterprise Manager is ranked 1st in Database Development and Management with 122 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Oracle Enterprise Manager is rated 8.4, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Oracle Enterprise Manager writes "Provides good stability and has an easy implementation process". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Oracle Enterprise Manager is most compared with Zabbix, Quest Spotlight, Dynatrace, Quest Foglight for Databases and AppDynamics, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
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