Oracle Enterprise Manager vs SymphonyAI IT Service Management comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle Enterprise Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management.
To learn more, read our detailed Database Development and Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of Oracle Enterprise Manager are the data guide and online monitoring.""The tried and tested services that Oracle provides is second to none.""I think the look and feel and the accessibility to the databases, the scale of environment support.""I have found the uptime of all of our systems to be most valuable with this solution. This is important because we need to guarantee specific uptime and preventive maintenance. We need to know upfront if there are going to be any issues on the database so we can proactively solve those.""I like that it's stable.""The best part is the efficient database performance monitoring and the ability to take actions directly from there.""We use it extensively for performance tuning testing, monitoring, and configuration.""It's easy to implement as it's made by Oracle for Oracle."

More Oracle Enterprise Manager Pros →

"The product has the best features for ITSM.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.""The most valuable feature is remote access. People are working from home, and we can take remote access through it."

More SymphonyAI IT Service Management Pros →

Cons
"There's a lot of documentation to go through as a new user.""The product is pretty comprehensive, but quite resource hungry. This might be due to the majority of the application seemingly being written in Java.""My opinion is that this solution needs to improve consolidation. That is what our business needs the most right now.""The fact that Oracle Enterprise Manager is an expensive solution is a matter of concern and needs to be considered for improvement.""Oracle Enterprise Manager's scalability is an area with certain shortcomings where improvements are required.""The tool's pricing is costly.""The solution’s stability could be improved.""Technical support could be more responsive."

More Oracle Enterprise Manager Cons →

"There could be flexibility in terms of customization.""I would like them to add software inventory in the next release. We don't have that right now.""SummitAI IT Management Suite's project management and operational management features could be improved.""Integration was a major limitation with SummitAI."

More SymphonyAI IT Service Management Cons →

Pricing and Cost Advice
  • "It is part of Real Application Testing, so no new investment is necessary for clients who already are already using RAT."
  • "As with all Oracle products, care should be taken when using any features to ensure that they do not activate licensed features that have not been paid for."
  • "The basic functions are free. You only pay license fees for advanced features."
  • "The pricing is very high."
  • "We are satisfied with the pricing."
  • "There is only the standard licensing fee. There are no other costs."
  • "Evaluate your requirements carefully. Elaborate DR and HA setup of OEM can become expensive."
  • "Be careful to only enable the packs for which you have a license as this is an issue we see time and again."
  • More Oracle Enterprise Manager Pricing and Cost Advice →

  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Database Development and Management solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Oracle Enterprise Manager helps to control servers.
    Top Answer:Initially, our deal was for three years, and we extended it to five years. Oracle solutions are very costly. We have totally our solution and including hardware with its license. we have no product… more »
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Ranking
    Views
    3,242
    Comparisons
    1,649
    Reviews
    22
    Average Words per Review
    412
    Rating
    8.3
    Views
    399
    Comparisons
    315
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    Comparisons
    Also Known As
    Summus IT Management Suite
    Learn More
    Overview

    Oracle Enterprise Manager is an on-premises management platform that provides a comprehensive integrated solution for managing and automating your various Oracle products, including applications, databases, middleware, hardware, and engineered systems located either in your Oracle data center or in the cloud.

    With the Oracle Enterprise Manager's console, you can administer multiple databases and servers, distribute software to multiple servers and clients, monitor objects and events throughout the network, and integrate with other tools.

    Key Oracle Enterprise Manager Features and Products

    • Hardware and virtualization management: Manage all Oracle environments from one central console. Oracle Enterprise Manager provides management and automation for Oracle engineered systems, databases, middleware, and hardware.

    • Database management: Oracle’s Database management provides a full lifecycle solution for updates and configuration management, patching, provisioning, testing, performance management and automatic tuning.

    • Application performance management (APM): User and database monitoring with diagnostics and performance analysis that provide rich reporting on real user activities.

    • Enterprise monitoring: Built-in monitoring of all components of the IT infrastructure enables rapid problem diagnosis. Both Oracle and non-Oracle components are constantly monitored.

    • Oracle real user experience insight: Insights on real user experiences and preferences enable businesses and IT stakeholders to develop a shared understanding into their application users’ experience.

    • Non-Oracle management: Oracle Enterprise Manager manages non-Oracle components with a comprehensive set of plugins. The self-update mechanism allows customers to download, import, and deploy extensions built by Oracle, Oracle partners, and Oracle customers. These extensions enjoy the same level of stability as Oracle's own products.

    • Installation and upgrade: The upgrade process provides efficient, reliable, secure data migration with minimal downtime of your environment.

    Reviews from Real Users

    Oracle Enterprise Manager stands out among its competitors for a number of reasons. Several major ones are its central management and monitoring and its reporting capabilities

    Robin C., head of Oracle Exadata Centre of Excellence at Tata Consultancy Services, writes, "The database performance monitoring features are very useful and allow us to quickly zero in on DB-related issues. Exadata storage server and Infiniband switches can be viewed from the GUI in OEM which cannot be done in other tools. The ability to deploy metric extensions makes this tool extensible for our custom monitoring also."

    PeerSpot users note the effectiveness of these features. A database manager at a tech services company notes, “The solution's most valuable aspect is the fact that it is embedded with the Oracle database and Oracle's engineering system, its extra data, and analytics.  They have plug-ins that are very helpful. Due to the infrastructure's size, the introduction they offer is very, very useful. It helps with an overall understanding of the product. They have a very nice graphical user interface. The monitoring is good. We can capture the SQL tune from us. With Oracle Enterprise Managers, we can see the rich performance tuning.”

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    REVIEWERS
    Financial Services Firm23%
    Energy/Utilities Company14%
    Manufacturing Company10%
    Computer Software Company8%
    VISITORS READING REVIEWS
    Educational Organization66%
    Financial Services Firm6%
    Computer Software Company5%
    Government4%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Construction Company8%
    Retailer8%
    Company Size
    REVIEWERS
    Small Business22%
    Midsize Enterprise18%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business5%
    Midsize Enterprise69%
    Large Enterprise26%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise61%
    Buyer's Guide
    Database Development and Management
    March 2024
    Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Oracle Enterprise Manager is ranked 1st in Database Development and Management with 122 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Oracle Enterprise Manager is rated 8.4, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Oracle Enterprise Manager writes "Provides good stability and has an easy implementation process". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Oracle Enterprise Manager is most compared with Zabbix, Quest Spotlight, Dynatrace, Quest Foglight for Databases and AppDynamics, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.

    We monitor all Database Development and Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.