We performed a comparison between Oracle Essbase and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management."It is highly efficient and easily scalable, particularly for handling large databases."
"The solution can handle a large volume of data."
"The solution is stable and reliable."
"It helps us fetch specific data sets per users' requirements."
"Essbase is extremely stable and low-maintenance."
"The solution is scalable."
"Unlike relational, where you're linking together multiple tables, with Essbase, you basically define what the dimensions are beforehand, and you define the hierarchy, and then load the data. This allows you to do a pretty sophisticated analysis so that you can drill into it and slice and dice the data."
"I have found the most valuable aspect is the user-friendly environment and current features."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"The initial setup is simple and straightforward."
"The product offers very good management. It has a great ability to assign tickets based on content."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"There is room for improvement in terms of cost-effectiveness."
"The initial setup is pretty complex."
"I would like to see an integration with application performance management and a version control management tool."
"The ability to drive external reporting out for development could be improved."
"Essbase has a programming language, and it has a couple of functions to do forecasting, however, their feature set for that is not that good."
"They should improve the solution's performance."
"The initial setup could be simplified."
"It's an expensive product to use."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The price of the solution should be reduced."
"It needs to improve in terms of its flexibility, price, and installation."
"It wasn't easy to set up so we're only using a third of all of the features,"
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
Oracle Essbase is ranked 10th in Database Development and Management with 10 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. Oracle Essbase is rated 8.4, while Zendesk is rated 8.2. The top reviewer of Oracle Essbase writes "It is easy to use and receives patch updates on regular intervals ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Oracle Essbase is most compared with Microsoft Power BI, SAP BusinessObjects Business Intelligence Platform, SAP Analytics Cloud, Oracle Analytics Cloud and Tableau, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all Database Development and Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
