Anonymous UserIT Operations Manager at 3M Company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"We liked the built-in calculation of health scores."
"The flexibility to develop and consolidate many solutions into one platform is great."
"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The problem becomes the price, as Splunk is an expensive product."
"We also faced challenges relating to UI development."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
Earn 20 points
Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.
Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.
Oracle Real User Experience Insight is ranked 24th in Application Performance Management (APM) with 1 review while Splunk IT Service Intelligence (ITSI) is ranked 19th in Application Performance Management (APM) with 4 reviews. Oracle Real User Experience Insight is rated 9.0, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of Oracle Real User Experience Insight writes "Good availability, a simple initial setup, and is easy to upload to the cloud". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Oracle Real User Experience Insight is most compared with AppDynamics, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, SolarWinds NPM, SignalFx, Loom Systems and Moogsoft.
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