We compared Oracle Fusion Service and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Customers say Fusion Service is expensive. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"It covers sales very well."
"It is stable and scalable, and their support has been very responsive."
"The lead and opportunity management features are valuable."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The solution integrates well."
"the Oracle CX Sales Eloqua module is very useful."
"The integration with other systems is easy."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The solution changes the way clients work to make it easier and faster."
"The solution is completely cloud-based and very easy to access from anywhere."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The most valuable feature of the solution is that customers can easily understand it."
"Everything is managed by Oracle, so they have security in place."
"The interface of Oracle CX Sales could be more user-friendly."
"The tool must allow developers to check logs."
"You can get disconnected if you do not have a strong, reliable internet connection."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Support is very poor."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The vendor must provide a user-friendly mobile application."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The user experience has to be much better."
Oracle CX Sales is ranked 17th in CRM with 11 reviews while Oracle Fusion Service is ranked 8th in CRM with 29 reviews. Oracle CX Sales is rated 7.4, while Oracle Fusion Service is rated 8.6. The top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, SAP CRM and NetSuite CRM+, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM and Sales Creatio. See our Oracle CX Sales vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
