We performed a comparison between Oracle CX Sales and Salesforce Service Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It covers sales very well."
"It is stable and scalable, and their support has been very responsive."
"The lead and opportunity management features are valuable."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The solution integrates well."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The integration with other systems is easy."
"the Oracle CX Sales Eloqua module is very useful."
"It is a stable product."
"I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"The plug-ins that work with other standard systems have made the product industry-ready."
"The interface is quite user-friendly."
"We use Salesforce Service Cloud for lead management and opportunity management."
"Salesforce Service Cloud offers several notable features. It includes robust case routing, escalation capabilities, entitlement mapping, and entanglement rules. Additionally, it supports Computer Telephone Integration (CTI), which allows for automatic case generation when a call is made to a designated number."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"It's a cloud tool, so it is easy to set up."
"You can get disconnected if you do not have a strong, reliable internet connection."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"The interface of Oracle CX Sales could be more user-friendly."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"Support is very poor."
"The tool must allow developers to check logs."
"The main concern for me revolves around the speed of certain integrations."
"The integrations with other solutions can be improved."
"There is room for improvement in pricing."
"The pricing for what Salesforce Service Cloud offers is not great."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"The product's high price is an area of concern where improvements are required."
"The pricing of the solution can be made cheaper."
"Salesforce Service Cloud's report functionality could be improved."
Oracle CX Sales is ranked 17th in CRM with 11 reviews while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews. Oracle CX Sales is rated 7.4, while Salesforce Service Cloud is rated 8.6. The top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
