Oracle CX Sales vs SugarCRM Platform comparison

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Executive Summary

We performed a comparison between Oracle CX Sales and SugarCRM Platform based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Oracle CX Sales vs. SugarCRM Platform Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Manoj Kulkani
BhupeshNehete
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The lead and opportunity management features are valuable.""It is stable and scalable, and their support has been very responsive.""the Oracle CX Sales Eloqua module is very useful.""The solution integrates well.""It covers sales very well.""Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout.""CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

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"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.""It works well with Jira. You can customize it to fit your needs.""The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks.""The most valuable feature is relation capability, which allows us to relay customers with invoice orders.""The most valuable aspect of this solution is its low cost."

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Cons
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.""CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes.""They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.""We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.""You can get disconnected if you do not have a strong, reliable internet connection.""The interface of Oracle CX Sales could be more user-friendly.""Support is very poor."

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"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities.""You cannot include all your entities under one instance at the moment.""I would like to see more integration on a mobile platform in the next release.""Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution.""It lacks customization, and this is the main reason that we are switching to a different solution.""While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

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Pricing and Cost Advice
  • "The price is reasonable."
  • "It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
  • "The product is pricey."
  • More Oracle CX Sales Pricing and Cost Advice →

  • "Licensing fees are paid on a yearly basis."
  • More SugarCRM Platform Pricing and Cost Advice →

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    763,955 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The lead and opportunity management features are valuable.
    Top Answer:Customers usually do not prefer the solution over Sales Cloud. Support is very poor.
    Top Answer:The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
    Top Answer:I would rate the costliness of SugarCRM a two out of ten. It is very affordable. When compared to competitors like Zoho and Salesforce, it is considered quite budget-friendly. The additional costs for… more »
    Top Answer:One area where SugarCRM could improve is its UI. While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually… more »
    Ranking
    15th
    out of 167 in CRM
    Views
    1,532
    Comparisons
    1,052
    Reviews
    6
    Average Words per Review
    441
    Rating
    6.7
    29th
    out of 167 in CRM
    Views
    434
    Comparisons
    241
    Reviews
    4
    Average Words per Review
    465
    Rating
    8.0
    Comparisons
    Also Known As
    Oracle Sales Cloud
    Learn More
    Overview

    Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

    The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

    SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

    Sample Customers
    Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
    Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company20%
    Manufacturing Company10%
    Government9%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Educational Organization40%
    Computer Software Company16%
    Real Estate/Law Firm7%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise18%
    Large Enterprise52%
    REVIEWERS
    Small Business69%
    Midsize Enterprise15%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise48%
    Large Enterprise30%
    Buyer's Guide
    Oracle CX Sales vs. SugarCRM Platform
    March 2024
    Find out what your peers are saying about Oracle CX Sales vs. SugarCRM Platform and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Oracle CX Sales is ranked 15th in CRM with 6 reviews while SugarCRM Platform is ranked 29th in CRM with 4 reviews. Oracle CX Sales is rated 7.4, while SugarCRM Platform is rated 7.0. The top reviewer of Oracle CX Sales writes "Scalable and useful Eloqua module". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Oracle CX Sales vs. SugarCRM Platform report.

    See our list of best CRM vendors and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.