Oracle Service Cloud vs Pipeliner CRM

Oracle Service Cloud is ranked 2nd in CRM with 8 reviews vs Pipeliner CRM which is ranked 29th in CRM. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Pipeliner CRM is most compared with Bullhorn, Zoho CRM and Pipedrive.
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Quotes From Members Comparing Oracle Service Cloud vs Pipeliner CRM

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Ranking
RANKING
Views
2,738
Comparisons
1,627
Reviews
8
Followers
399
Avg. Rating
8.8
Views
462
Comparisons
321
Reviews
0
Followers
151
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 17% of the time.
See more Oracle Service Cloud competitors »
8b07194f6493198c387005f4951cb8dc 400x400
Compared 37% of the time.
Zoho
Compared 8% of the time.
Pipedrive logo
Compared 7% of the time.
See more Pipeliner CRM competitors »
Also Known As
Also Known AsOracle RightNow
Website/Video
Website/VideoOracle
  • Vendor 7751 screenshot 1524945170
Pipeliner CRM
  • Vendor 28940 screenshot 1524952717
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pipeliner CRM includes 5 basic powerful components, all in a single view: Activity Stream, Target Overview, Notifications, Suggestions and Business Overview. Along with Pipeliner's advanced filtering and profiling tools, Navigator immediately helps sales reps and sales management cut out the noise, easily navigate complexity and focus immediately on what is most important.
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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Seasonal Impact Contracting, MTN Business, Tensator, Hunt Big Sales, Tiger, Stimme.at, evolutionplan Systemhaus, Juniper Systems, Gefen, Quest RMG, ManpowerGroup, Whole Harvest

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CRM?

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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