Oracle Service Cloud vs Pobuca

Oracle Service Cloud is ranked 3rd in CRM with 9 reviews vs Pobuca which is ranked 45th in CRM with 0 reviews. The top reviewer of Oracle Service Cloud writes "It's meant for services. It was built with a base of providing services to the customers by providing knowledge-base articles and not just through a phone channel. It's more of an omni-channel suite". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and eGain. Pobuca is most compared with Zoho CRM, SAP CRM and TLDCRM.
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Oracle Service Cloud
Most Helpful Review
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Quotes From Members Comparing Oracle Service Cloud vs Pobuca

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Avg. Rating
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Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 4% of the time.
Logo egain 400x400.gif
Compared 3% of the time.
See more Oracle Service Cloud competitors »
Compared 3% of the time.
Sap065658 logo 300x300 0r 01
Compared 3% of the time.
Tld logo 1000x1000
Compared 3% of the time.
See more Pobuca competitors »
Also Known As
Also Known AsOracle RightNow
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OverviewQuestionmark icon

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

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Control your business contacts company-wide while improving collaboration and productivity for your users. Use Pobuca to store contact info of all your organization connections and facilitate communication on any device.

Pobuca - where teams share contacts

Pobuca is a cloud app that turns your multiple, overlapping and non-connected business contact lists into one unified company address book that’s easy to access from everywhere and ready to share with co-workers or business associates. Meet the built-in PobucaBot, your very own virtual assistant, to help you keep business contacts up to date and always at your disposal.

The product

Pobuca is a cloud SaaS available in all platforms desktop, mobile, web & bot (download free for all platforms). It allows teams to share contact lists and access them on any device. Once you update a business contact in your smartphone, you have the option to automatically share it with your team or the whole company. Moreover, PobucaBot is a virtual assistant that imports, checks for updates and communicates with contacts using physical language with the user.

Use with Microsoft ecosystem

Integrate with Active Directory (Azure AD) or O365 for user authentication and give easy Pobuca access to all your employees with the same Microsoft credentials they already use. Install Pobuca Outlook add-in or download Windows 10 app and offer users easy access to all organization contacts with just one click.

Security & Compliance

Get control of your data! Be on top of your business contacts and secure your valuable information in the closed silo of Pobuca.

Integrate with your infrastructure

Expand your possibilities with Pobuca by integrating with 3rd party software using our API or Zapier.

Read our Privacy & Security policy

Download for:

Sample Customers
Sample CustomersPacfico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Some of our users: Knotel, NCS Mena, Doukas school People who love Pobuca are saying: "Pobuca has a dual purpose for us: it organizes our company's address book, and automates the onboarding process of new employees regarding the contact details sharing of employees and customers." - Lykiardopoulos Miltos, IT Manager @ Panathinaikos FC "Pobuca helped us to link our customers' contact details with their organizations in a shared contact list, more organized. Now all the field engineers have access to customers' info when they are about to visit them." - Sophia Vachari, Operations Manager @ Vatis
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252,837 professionals have used our research since 2012.
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