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Also Known As
|Also Known As||Oracle RightNow||Pobuca|
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
Control your business contacts company-wide while improving collaboration and productivity for your users. Use Pobuca to store contact info of all your organization connections and facilitate communication on any device.
Pobuca - where teams share contacts
Pobuca is a cloud app that turns your multiple, overlapping and non-connected business contact lists into one unified company address book that’s easy to access from everywhere and ready to share with co-workers or business associates. Meet the built-in PobucaBot, your very own virtual assistant, to help you keep business contacts up to date and always at your disposal.
Pobuca is a cloud SaaS available in all platforms desktop, mobile, web & bot (download free for all platforms). It allows teams to share contact lists and access them on any device. Once you update a business contact in your smartphone, you have the option to automatically share it with your team or the whole company. Moreover, PobucaBot is a virtual assistant that imports, checks for updates and communicates with contacts using physical language with the user.
Use with Microsoft ecosystem
Integrate with Active Directory (Azure AD) or O365 for user authentication and give easy Pobuca access to all your employees with the same Microsoft credentials they already use. Install Pobuca Outlook add-in or download Windows 10 app and offer users easy access to all organization contacts with just one click.
Security & Compliance
Get control of your data! Be on top of your business contacts and secure your valuable information in the closed silo of Pobuca.
Integrate with your infrastructure
Expand your possibilities with Pobuca by integrating with 3rd party software using our API or Zapier.
Learn more about Oracle Service Cloud.
Learn more about Pobuca Connect
|Sample Customers||Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.||Some of our users: Knotel, NCS Mena, Doukas school People who love Pobuca are saying: "Pobuca has a dual purpose for us: it organizes our company's address book, and automates the onboarding process of new employees regarding the contact details sharing of employees and customers." - Lykiardopoulos Miltos, IT Manager @ Panathinaikos FC "Pobuca helped us to link our customers' contact details with their organizations in a shared contact list, more organized. Now all the field engineers have access to customers' info when they are about to visit them." - Sophia Vachari, Operations Manager @ Vatis|