Compare Oracle Service Cloud vs. Pobuca Sales

Oracle Service Cloud is ranked 3rd in CRM with 5 reviews while Pobuca Sales is ranked 46th in CRM. Oracle Service Cloud is rated 9.6, while Pobuca Sales is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Oracle Sales Cloud, whereas Pobuca Sales is most compared with .
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372,185 professionals have used our research since 2012.
Ranking
3rd
out of 54 in CRM
Views
1,831
Comparisons
1,093
Reviews
5
Average Words per Review
167
Avg. Rating
9.6
46th
out of 54 in CRM
Views
35
Comparisons
10
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 24% of the time.
Also Known As
Oracle RightNowSiEBEN PocketBiz, PocketBiz
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Oracle
SiEBEN
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pobuca Sales-Achieve higher sales

Pobuca Sales is a mobile field-sales automation solution for sales representatives and merchandising auditors that enables you to achieve more sales per day, automate merchandising tasks and be more productive. It synchronizes all your orders and sales’ data with your ERP & accounting system, saving you paperwork and ordering costs. In this way, you gain a 360° view of your customers anywhere, anytime and with real time insights.

Benefits:

-Increase sales

Place the optimal order in the minimum possible time, pick the goods the customer wants, showcase new products and expand your customer base.

-Boost productivity

Monitor KPIs through reports and dashboards that track your daily schedule, help you define your strategy and provide a 360o picture of the customer.

-Optimize operations

Integrate Pobuca Sales with your ERP system, minimizing delivery and invoicing times and improving customer satisfaction. Sales managers and administrators can also use it to maximize the sales representatives’ performance, by receiving insight on their daily performance and setting their KPIs.

Offer
Learn more about Oracle Service Cloud
Learn more about Pobuca Sales
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.British American Tobacco, Elgeka, FrigoGlass, Kraft, Ion, Nestle
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: September 2019.
372,185 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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