Compare Oracle Service Cloud vs. RollWorks

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Most Helpful Review
Find out what your peers are saying about Oracle Service Cloud vs. RollWorks and other solutions. Updated: March 2021.
466,017 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

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466,017 professionals have used our research since 2012.
Ranking
5th
Views
1,189
Comparisons
846
Reviews
2
Average Words per Review
196
Rating
7.0
20th
Views
13
Comparisons
7
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Oracle RightNow
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NextRoll
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Offer
Learn more about Oracle Service Cloud
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Freshly, Esther & Co., Cluse, Cherry Media Group, IBM Cloud Video, GANT
Top Industries
VISITORS READING REVIEWS
Computer Software Company47%
Comms Service Provider11%
Manufacturing Company6%
Energy/Utilities Company5%
No Data Available
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
No Data Available

Oracle Service Cloud is ranked 5th in Marketing Management with 2 reviews while RollWorks is ranked 20th in Marketing Management. Oracle Service Cloud is rated 7.0, while RollWorks is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas RollWorks is most compared with .

See our list of best Marketing Management vendors.

We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.