Oracle Fusion Service vs Sales Creatio comparison

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Executive Summary

We performed a comparison between Oracle Fusion Service and Sales Creatio based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is completely cloud-based and very easy to access from anywhere.""The product's most valuable feature is an efficient fusion of finance and HR modules.""The service management features are valuable.""Oracle's strength lies in swiftly building and deploying enterprise applications globally.""Oracle Service Cloud could improve the integration for older platforms.""Oracle offers a wide range of applications, each capable of delivering significant value to our business.""The most valuable feature of the solution is that a company can maintain all of its HR data without any issues.""Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

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"I like Creatio's workflows, automation, and no-code features that we can update as we wish.""Intuitive, low-code CRM platform that's easy to integrate and use.""Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.""There's not a single CRM out there that is quite as flexible as Creatio CRM.""With Sales Creatio, you can have a customer service review, and it is GDPR compliant.""It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

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Cons
"The user experience has to be much better.""Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation.""Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise.""The solution’s reporting could be improved.""Lacks the ability to deploy custom code for customization.""The product must provide modules for operations management.""The product's option to upload payroll data doesn't work seamlessly.""Oracle Service Cloud could improve the integration for older platforms."

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"Sales Creatio should include better customizations.""Out of the box connectors are great, but the ability of what is there versus other CRMs is limited.""The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement.""Creatio's mobile app could be more intuitive.""On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature.""To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that.""There is still some room for improvement in the overall look and feel of the software."

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Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • More Oracle Fusion Service Pricing and Cost Advice →

  • "Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."
  • "Pricing for this solution is more affordable than Salesforce, and the costs are upfront."
  • "Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."
  • More Sales Creatio Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Top Answer:The solution’s reporting could be improved.
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
    Top Answer:With Sales Creatio, you can have a customer service review, and it is GDPR compliant.
    Top Answer:Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. On a… more »
    Top Answer:Sales Creatio should include better customizations.
    Ranking
    8th
    out of 167 in CRM
    Views
    1,501
    Comparisons
    697
    Reviews
    12
    Average Words per Review
    401
    Rating
    8.1
    22nd
    out of 167 in CRM
    Views
    579
    Comparisons
    422
    Reviews
    1
    Average Words per Review
    312
    Rating
    9.0
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Learn More
    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

    Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company2%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Manufacturing Company12%
    Comms Service Provider12%
    Financial Services Firm9%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise77%
    Large Enterprise17%
    REVIEWERS
    Small Business100%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise15%
    Large Enterprise53%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Oracle Fusion Service is ranked 8th in CRM with 28 reviews while Sales Creatio is ranked 22nd in CRM with 7 reviews. Oracle Fusion Service is rated 8.6, while Sales Creatio is rated 9.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Salesforce Service Cloud, whereas Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Salesforce Sales Cloud and Zoho CRM.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.