Compare Oracle Service Cloud vs. Sales Creatio

Oracle Service Cloud is ranked 2nd in CRM with 5 reviews while Sales Creatio is ranked 6th in CRM with 1 review. Oracle Service Cloud is rated 9.6, while Sales Creatio is rated 8.0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, the top reviewer of Sales Creatio writes "Helps me gather my data faster". Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Sales Creatio is most compared with Camunda BPM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Infusionsoft and K2 .
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Most Helpful Review
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: July 2020.
431,175 professionals have used our research since 2012.
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431,175 professionals have used our research since 2012.
Ranking
2nd
out of 71 in CRM
Views
1,350
Comparisons
897
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
6th
out of 71 in CRM
Views
789
Comparisons
568
Reviews
1
Average Words per Review
567
Avg. Rating
8.0
Popular Comparisons
Compared 28% of the time.
Compared 11% of the time.
Compared 40% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Oracle RightNow
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Creatio
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

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Learn more about Oracle Service Cloud
Learn more about Sales Creatio
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
Top Industries
VISITORS READING REVIEWS
Computer Software Company50%
Marketing Services Firm30%
Manufacturing Company4%
Non Profit3%
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