We performed a comparison between Oracle Fusion Service and Sales Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The solution is completely cloud-based and very easy to access from anywhere."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"The service management features are valuable."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"I like Creatio's workflows, automation, and no-code features that we can update as we wish."
"Intuitive, low-code CRM platform that's easy to integrate and use."
"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
"There's not a single CRM out there that is quite as flexible as Creatio CRM."
"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."
"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."
"The user experience has to be much better."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The solution’s reporting could be improved."
"Lacks the ability to deploy custom code for customization."
"The product must provide modules for operations management."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle Service Cloud could improve the integration for older platforms."
"Sales Creatio should include better customizations."
"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."
"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."
"Creatio's mobile app could be more intuitive."
"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."
"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."
"There is still some room for improvement in the overall look and feel of the software."
Oracle Fusion Service is ranked 8th in CRM with 28 reviews while Sales Creatio is ranked 22nd in CRM with 7 reviews. Oracle Fusion Service is rated 8.6, while Sales Creatio is rated 9.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Salesforce Service Cloud, whereas Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Salesforce Sales Cloud and Zoho CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.