Oracle Service Cloud vs Salesforce Assistly

Oracle Service Cloud is ranked 2nd in CRM with 8 reviews vs Salesforce Assistly which is ranked 40th in CRM. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Salesforce Assistly is most compared with Infusionsoft, SAP CRM and SugarCRM.
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Quotes From Members Comparing Oracle Service Cloud vs Salesforce Assistly

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Ranking
RANKING
Views
2,738
Comparisons
1,627
Reviews
8
Followers
399
Avg. Rating
8.8
Views
230
Comparisons
207
Reviews
0
Followers
150
Avg. Rating
N/A
Top Comparisons
Top Comparisons
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Compared 17% of the time.
See more Oracle Service Cloud competitors »
Dd537d4a5255fc3aef14d27ec04a823a 400x400
Compared 6% of the time.
Sap065658 logo 300x300 0r 01
Compared 5% of the time.
Sugarcrm
Compared 4% of the time.
See more Salesforce Assistly competitors »
Also Known As
Also Known AsOracle RightNowAssistly
Website/Video
Website/VideoOracle
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Salesforce
  • Vendor 7926 screenshot 1526751300
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Asana, Carlos Bakery, Dot & Bo, HotelTonight, Luxe, Malwarebytes, Munchery, One Kings Lane, Pandora, SoundCloud, ZenPayroll

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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