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Oracle Fusion Service vs salesforce.com Desk.com [EOL] comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Oracle Fusion Service and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
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767,995 professionals have used our research since 2012.
Featured Review
Hitesh Kunchakuri
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
My company used to use Oracle Fusion Service to offer support for Worley, an engineering company present in 30 to 40 countries. If you consider the... Read more →
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • "The tool is reasonably priced."

    • More Oracle Fusion Service Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Oracle Service Cloud?
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Read all 12 answers   →
    What needs improvement with Oracle Service Cloud?
    Top Answer:The solution’s reporting could be improved.
    Read all 16 answers   →
    What is your primary use case for Oracle Service Cloud?
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
    Read all 16 answers   →
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    Ranking
    8th
    out of 169 in CRM
    Views
    1,478
    Comparisons
    683
    Reviews
    13
    Average Words per Review
    395
    Rating
    8.2
    Unranked
    In CRM
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Desk.com, Salesforce Assistly
    Learn More
    Oracle
    Salesforce
    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company3%
    No Data Available
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise76%
    Large Enterprise17%
    No Data Available
    Buyer's Guide
    CRM
    March 2024
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    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    767,995 professionals have used our research since 2012.

    Oracle Fusion Service is ranked 8th in CRM with 29 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in CRM. Oracle Fusion Service is rated 8.6, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas salesforce.com Desk.com [EOL] is most compared with .

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.