Oracle Service Cloud vs salesforce.com Desk.com

Oracle Service Cloud is ranked 2nd in CRM with 8 reviews vs salesforce.com Desk.com which is ranked 12th in CRM. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Salesforce Service Cloud and Microsoft Dynamics CRM. salesforce.com Desk.com is most compared with JIRA Service Desk, ServiceNow and IBM Maximo.
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Quotes From Members Comparing Oracle Service Cloud vs salesforce.com Desk.com

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287,741 professionals have used our research since 2012.
Ranking
RANKING
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2,921
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1,549
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8
Followers
382
Avg. Rating
8.8
Views
1,372
Comparisons
959
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Top Comparisons
Top Comparisons
Compared 19% of the time.
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Also Known As
Also Known AsOracle RightNowDesk.com, Salesforce Assistly
Website/Video
Website/VideoOracle
Salesforce
Overview
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
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