We performed a comparison between Oracle Fusion Service and Salesforce Marketing Cloud based on real PeerSpot user reviews.
Find out in this report how the two Marketing Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"The most valuable feature of the solution is that customers can easily understand it."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle Service Cloud could improve the integration for older platforms."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The most valuable part of the solution are the selling features."
"The most valuable feature of Salesforce Marketing Cloud is the reporting engine. Reports are very good and easy to build."
"Offers many great features and is intuitive."
"The most valuable features of Salesforce Marketing Cloud are that it performs well and gives me what I need. It's the most friendly interface system for CRM I've worked with. Additionally, it integrates fairly well with different kinds of AI and ML to allow you to receive more out of your application."
"It's a software-as-a-service solution. Everything is managed centrally from the cloud. As far as I can tell, installation is relatively simple."
"Salesforce is constantly evolving and have a good release cycle."
"I like the user interface it has a nice look and feel."
"The Journey and CloudPages and automation are all great."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The user experience has to be much better."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The vendor must provide a user-friendly mobile application."
"Oracle Service Cloud could improve the integration for older platforms."
"The solution’s reporting could be improved."
"Lacks the ability to deploy custom code for customization."
"The UA could be better designed for a mobile connection."
"Salesforce Marketing Cloud should include more point-and-click functionality."
"Marketing Cloud should change the script language that it uses because it's not good. It's tricky and difficult to develop."
"We would like an improvement to the 'Einstein Engagement Frequency'; the optimal range of emails that our subscribers will engage with."
"Clarity around new features could be improved when they are released."
"They can perhaps simplify the dashboards. In my opinion as an end-user, reports could also be simplified, but it also depends on how your company is set up. It depends on how the processes are set up within your company natively. It is linked to the way you do business. So, it varies."
"Salesforce could benefit by implementing further integration with more platforms."
"Managing large volumes of data takes too long."
Oracle Fusion Service is ranked 6th in Marketing Management with 29 reviews while Salesforce Marketing Cloud is ranked 1st in Marketing Management with 50 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Marketing Cloud is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Marketing Cloud writes "Easy to deploy, stable, and scalable". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Salesforce Marketing Cloud is most compared with Marketo, Oracle Eloqua, HubSpot Marketing Hub, Amazon Pinpoint and SAP Marketing Cloud. See our Oracle Fusion Service vs. Salesforce Marketing Cloud report.
See our list of best Marketing Management vendors.
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
