Oracle Service Cloud vs Salesforce Marketing Cloud

Oracle Service Cloud is ranked 1st in Marketing Management with 8 reviews vs Salesforce Marketing Cloud which is ranked 3rd in Marketing Management with 3 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of Salesforce Marketing Cloud writes "Allows organisations to engage customers with one integrated platform to unify sales, service, and marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Salesforce Marketing Cloud is most compared with Pardot, Adobe Campaign and IBM Campaign. See our Oracle Service Cloud vs Salesforce Marketing Cloud report.
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Ranking
RANKING
Views
2,738
Comparisons
1,627
Reviews
8
Followers
399
Avg. Rating
8.8
Views
3,599
Comparisons
3,132
Reviews
3
Followers
344
Avg. Rating
8.0
Top Comparisons
Top Comparisons
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Compared 17% of the time.
See more Oracle Service Cloud competitors »
Lgzfupow 400x400
Compared 11% of the time.
See more Salesforce Marketing Cloud competitors »
Also Known As
Also Known AsOracle RightNowExactTarget
Website/Video
Website/VideoOracle
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Salesforce
  • Vendor 7926 screenshot 1526751300
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips

Looking for a deeper dive into
Marketing Management?

Oracle service cloud vs. salesforce marketing cloud report from it central station 2018 05 04 thumbnailReport download mockup no thumb

Get key insights from the leading enterprise tech professionals in this detailed and easy to navigate report.

In order to provide you with this free report, we may share your details with up to 3 of our partners. By downloading this report, you agree to our Terms of Service and Privacy Policy.
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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