Oracle Service Cloud vs Salesforce Marketing Cloud

Oracle Service Cloud is ranked 2nd in Marketing Management with 9 reviews vs Salesforce Marketing Cloud which is ranked 3rd in Marketing Management with 3 reviews. The top reviewer of Oracle Service Cloud writes "It's meant for services. It was built with a base of providing services to the customers by providing knowledge-base articles and not just through a phone channel. It's more of an omni-channel suite". The top reviewer of Salesforce Marketing Cloud writes "Allows organisations to engage customers with one integrated platform to unify sales, service, and marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and eGain. Salesforce Marketing Cloud is most compared with Act-On Software, Marketo and Adobe Campaign. See our Oracle Service Cloud vs Salesforce Marketing Cloud report.
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Oracle Service Cloud
Salesforce Marketing Cloud
18174
20526
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Quotes From Members Comparing Oracle Service Cloud vs Salesforce Marketing Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Marketing Cloud and others in Marketing Management
252,770 professionals have used our research since 2012.
Ranking
RANKING
Views
2,687
Comparisons
1,667
Reviews
8
Followers
386
Avg. Rating
8.8
Views
3,486
Comparisons
3,030
Reviews
3
Followers
345
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 4% of the time.
Logo egain 400x400.gif
Compared 3% of the time.
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Also Known As
Also Known AsOracle RightNowExactTarget
Website/Video
Website/VideoOracle
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Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Information Not Available
Sample Customers
Sample CustomersPacfico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Marketing Cloud and others in Marketing Management
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252,770 professionals have used our research since 2012.
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