Compare Oracle Service Cloud vs. Salesforce Service Cloud

Cancel
You must select at least 2 products to compare!
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
511,307 professionals have used our research since 2012.
Questions from the Community
Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
Ask a question

Earn 20 points

Ranking
Views
1,142
Comparisons
841
Reviews
1
Average Words per Review
275
Rating
6.0
Views
2,003
Comparisons
1,695
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Oracle RightNow
Service Cloud
Learn More
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Oracle Service Cloud
Learn more about Salesforce Service Cloud
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider15%
Manufacturing Company6%
Energy/Utilities Company6%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider12%
Financial Services Firm5%
Government5%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%

Oracle Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review while Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers. Oracle Service Cloud is rated 6.0, while Salesforce Service Cloud is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Vlocity and Freshdesk, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, BMC Remedyforce and Zendesk Guide.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.