Oracle Service Cloud vs Salesforce Service Cloud

Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 8 reviews vs Salesforce Service Cloud which is ranked 3rd in CRM Customer Engagement Centers with 3 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. See our Oracle Service Cloud vs Salesforce Service Cloud report.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review

Looking for a deeper dive into
CRM Customer Engagement Centers?

Oracle service cloud vs. salesforce service cloud report from it central station 2018 05 04 thumbnailReport download mockup no thumb

Get key insights from the leading enterprise tech professionals in this detailed and easy to navigate report.

In order to provide you with this free report, we may share your details with up to 3 of our partners. By downloading this report, you agree to our Terms of Service and Privacy Policy.

Quotes From Members Comparing Oracle Service Cloud vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Looking for a deeper dive into
CRM Customer Engagement Centers?

Oracle service cloud vs. salesforce service cloud report from it central station 2018 05 04 thumbnailReport download mockup no thumb

Get key insights from the leading enterprise tech professionals in this detailed and easy to navigate report.

In order to provide you with this free report, we may share your details with up to 3 of our partners. By downloading this report, you agree to our Terms of Service and Privacy Policy.
Ranking
RANKING
Views
2,738
Comparisons
1,627
Reviews
8
Followers
399
Avg. Rating
8.8
Views
7,366
Comparisons
2,083
Reviews
3
Followers
959
Avg. Rating
9.0
Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 17% of the time.
See more Oracle Service Cloud competitors »
See more Salesforce Service Cloud competitors »
Also Known As
Also Known AsOracle RightNowService Cloud
Website/Video
Website/VideoOracle
  • Vendor 7751 screenshot 1524945170
Salesforce
  • Vendor 7926 screenshot 1526751300
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

OFFER
Request Demo

Learn more about Oracle Service Cloud.

Learn more about Salesforce Service Cloud
Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Stanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top IndustriesQuestionmark icon
Top Industries
No Data Available
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
56%
Midsize Enterprise
11%
Large Enterprise
33%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%

Looking for a deeper dive into
CRM Customer Engagement Centers?

Oracle service cloud vs. salesforce service cloud report from it central station 2018 05 04 thumbnailReport download mockup no thumb

Get key insights from the leading enterprise tech professionals in this detailed and easy to navigate report.

In order to provide you with this free report, we may share your details with up to 3 of our partners. By downloading this report, you agree to our Terms of Service and Privacy Policy.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email