Oracle Service Cloud vs Salesforce Service Cloud

Oracle Service Cloud is ranked 4th in CRM Customer Engagement Centers with 9 reviews vs Salesforce Service Cloud which is ranked 2nd in CRM Customer Engagement Centers with 3 reviews. The top reviewer of Oracle Service Cloud writes "It's meant for services. It was built with a base of providing services to the customers by providing knowledge-base articles and not just through a phone channel. It's more of an omni-channel suite". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and eGain. Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. See our Oracle Service Cloud vs Salesforce Service Cloud report.
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Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and others in CRM Customer Engagement Centers
254,210 professionals have used our research since 2012.

Quotes From Members Comparing Oracle Service Cloud vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Oracle service cloud vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and others in CRM Customer Engagement Centers
254,210 professionals have used our research since 2012.
Ranking
RANKING
Views
2,687
Comparisons
1,667
Reviews
8
Followers
386
Avg. Rating
8.8
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 4% of the time.
Logo egain 400x400.gif
Compared 3% of the time.
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Also Known As
Also Known AsOracle RightNowService Cloud
Website/Video
Website/VideoOracle
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Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Sample Customers
Sample CustomersPacfico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Stanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top IndustriesQuestionmark icon
Top Industries
No Data Available
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
56%
Midsize Enterprise
11%
Large Enterprise
33%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
Oracle service cloud vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and others in CRM Customer Engagement Centers
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254,210 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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