Compare Oracle Service Cloud vs. SAP CRM

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Oracle Service Cloud Logo
1,253 views|881 comparisons
SAP CRM Logo
1,819 views|1,384 comparisons
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Everything is managed by Oracle, so they have security in place."

More Oracle Service Cloud Pros »

"The solution is stable."

More SAP CRM Pros »

Cons
"The user experience has to be much better."

More Oracle Service Cloud Cons »

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

More SAP CRM Cons »

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

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456,719 professionals have used our research since 2012.
Ranking
4th
out of 66 in CRM
Views
1,253
Comparisons
881
Reviews
2
Average Words per Review
196
Rating
7.0
3rd
out of 66 in CRM
Views
1,819
Comparisons
1,384
Reviews
1
Average Words per Review
418
Rating
8.0
Popular Comparisons
Compared 25% of the time.
Compared 12% of the time.
Compared 60% of the time.
Compared 13% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 3% of the time.
Also Known As
Oracle RightNow
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SAP
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

Offer
Learn more about Oracle Service Cloud
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company51%
Comms Service Provider10%
Manufacturing Company6%
Marketing Services Firm5%
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company24%
Financial Services Firm8%
Media Company5%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
No Data Available
Find out what your peers are saying about Oracle Service Cloud vs. SAP CRM and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.

Oracle Service Cloud is ranked 4th in CRM with 2 reviews while SAP CRM is ranked 3rd in CRM with 1 review. Oracle Service Cloud is rated 7.0, while SAP CRM is rated 8.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas SAP CRM is most compared with Microsoft Dynamics CRM, SAP Marketing Cloud, Siebel CRM, Oracle CRM and Sugar Enterprise.

See our list of best CRM vendors and best Marketing Management vendors.

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