We compared Oracle Fusion Service and SAP CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. SAP CRM needs improvements in its mobile interface, data visibility, and integration.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. SAP CRM's customer service and support have received mixed feedback.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team.
Pricing: Customers say Fusion Service is expensive. SAP CRM is seen as costly, and some users have said it isn’t worth the money.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Some reviewers have reported that they realized an ROI from SAP CRM within three to five years.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy.
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The solution is completely cloud-based and very easy to access from anywhere."
"The solution is easy to learn."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The solution changes the way clients work to make it easier and faster."
"The service management features are valuable."
"SAP CRM is a scalable solution."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"The primary use case for us is lead creation and data management."
"We get very good support from SAP."
"The tool is easy to use."
"SAP CRM's most valuable at a branch level."
"We like that this solution has made our whole accounting function paperless."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"The user experience has to be much better."
"Oracle Service Cloud could improve the integration for older platforms."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The vendor must provide a user-friendly mobile application."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"The interface could be improved."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"The product is very expensive."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"SAP must provide a demo system for the customers."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while SAP CRM is ranked 4th in CRM with 38 reviews. Oracle Fusion Service is rated 8.6, while SAP CRM is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Oracle Fusion Service vs. SAP CRM report.
See our list of best CRM vendors and best Marketing Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
