Oracle Service Cloud vs. SAP Hybris Sales Cloud

As of February 2019, Oracle Service Cloud is ranked 2nd in CRM with 12 reviews vs SAP Hybris Sales Cloud which is ranked 22nd in CRM. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. SAP Hybris Sales Cloud is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud and SAP CRM.
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Most Helpful Review
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Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: January 2019.
316,051 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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316,051 professionals have used our research since 2012.
Ranking
2nd
out of 53 in CRM
Views
3,320
Comparisons
1,276
Reviews
12
Followers
272
Avg. Rating
9.2
22nd
out of 53 in CRM
Views
831
Comparisons
755
Reviews
0
Followers
56
Avg. Rating
N/A
Top Comparisons
Compared 25% of the time.
Compared 14% of the time.
Also Known As
Oracle RightNowHybris Sales Cloud, SAP Hybris Cloud for Sales, Hybris Cloud for Sales, SAP Digital CRM
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Oracle
SAP
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

SAP Hybris Sales Cloud is a simple, yet powerful sales force automation solution, designed to get your team up and running in minutes. It can help your sales team close more deals by enabling them to sell more, work more efficiently, and collaborate more effectively.

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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Royal Cup Coffee & Tea
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: January 2019.
316,051 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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