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Oracle Fusion Service vs SAP Service Cloud comparison

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Oracle Fusion Service

Read 29 Oracle Fusion Service reviews
403 views|184 comparisons
90% willing to recommend
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SAP Service Cloud

274 views|114 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Oracle Fusion Service and SAP Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Hitesh Kunchakuri
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
My company used to use Oracle Fusion Service to offer support for Worley, an engineering company present in 30 to 40 countries. If you consider the... Read more →
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • "The tool is reasonably priced."

    • More Oracle Fusion Service Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Oracle Service Cloud?
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Read all 12 answers   →
    What needs improvement with Oracle Service Cloud?
    Top Answer:The solution’s reporting could be improved.
    Read all 16 answers   →
    What is your primary use case for Oracle Service Cloud?
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
    Read all 16 answers   →
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    Earn 20 points

    Ranking
    5th
    out of 23 in CRM Customer Engagement Centers
    Views
    403
    Comparisons
    184
    Reviews
    13
    Average Words per Review
    395
    Rating
    8.2
    10th
    out of 23 in CRM Customer Engagement Centers
    Views
    274
    Comparisons
    114
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Learn More
    Oracle
    SAP
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    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    Create a unified service experience with SAP Service Cloud
    Bridge the gap between front-office engagements and back-office processes.

    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    INICOM, Dulux
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company3%
    VISITORS READING REVIEWS
    Educational Organization49%
    Computer Software Company10%
    Manufacturing Company7%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise76%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise59%
    Large Enterprise32%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    Oracle Fusion Service is ranked 5th in CRM Customer Engagement Centers with 29 reviews while SAP Service Cloud is ranked 10th in CRM Customer Engagement Centers. Oracle Fusion Service is rated 8.6, while SAP Service Cloud is rated 0.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas SAP Service Cloud is most compared with ServiceNow Customer Service Management and Salesforce Service Cloud.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.