Oracle Fusion Service vs SAS Customer Intelligence [EOL] comparison

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Executive Summary

We performed a comparison between Oracle Fusion Service and SAS Customer Intelligence [EOL] based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • More Oracle Fusion Service Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Top Answer:The solution’s reporting could be improved.
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
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    Ranking
    6th
    Views
    273
    Comparisons
    130
    Reviews
    12
    Average Words per Review
    401
    Rating
    8.1
    Unranked
    In Marketing Management
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Customer Intelligence
    Learn More
    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    SAS Customer Intelligence features include the following:

    • Open data model - An open, customer-centric data model translates digital data into useful insights. And it can be combined with existing online and offline customer data.
    • Dynamic data collection - A single line of HTML code in each web page enables dynamic data collection. Avoid form and field level tag maintenance while collecting every consumer interaction down to the keystroke on all your web properties.
    • Post-data-collection contextualization - Contextualize data captured from all digital channels and devices.
    • Anonymous behavior capture - Record the activities of everyone who visits your website over time whether identifiable or not. Once a visitor is identified, any previous anonymous behavior is assigned to that person automatically.
    • Predictive models, forecasting and goal-seeking routines - Run analyses to determine which goal-seeking routine adjustments will result in better business goals.
    • Dynamic content placement - Analytical procedures determine when and where to place personalized content onto web pages or in mobile applications to more effectively engage customers.
    • Digital asset management - An interface lets to use, reuse and version rich media assets, and determine where they are most effective.
    • Part of the SAS Customer Intelligence suite - SAS Customer Intelligence 360 solutions fully integrate with the rest of the SAS Customer Intelligence suite, it can analyze and execute marketing programs down to the individual customer level right out of the box within a unified environment.
    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    89 Degrees, Akbank, Ateb, Caser Seguros, Ceska sporitelna, Chico's, China CITIC Bank, Chubb Group of Insurance Companies, Colruyt, Confused.com, Cosmos Bank, DeutschlandCard, Economia, EDF Energy, EDP Espana, Endesa, ERGO Insurance Group, FANCL Corp., Foxwoods Resort Casino, Fratelli Carli, Genting Malaysia Berhad, Gilt Groupe, Golfsmith International, Grameenphone, Grandi Navi Veloci, Harland Clarke, Harry & David, HDFC Bank, HP, Hyundai Securities, Idea Cellular, ING Belgium, Janssen Pharmaceuticals, Kansas Department of Wildlife and Parks, Kreditprombank, Lotte.com, Loyalty New Zealand, Manheim, Marktplaats.nl, Maruti Suzuki, Medibank, New Zealand Post, Oberweis Dairy, Orange Business Services, Organic, Orlando Magic, Photobucket, PITT OHIO, PosteMobile, PostFinance, PSKW, Raiffeisen Bank Austria d.d. Croatia, Raiffeisen Bank Belgrade, RWE Poland, Sanoma, Scotiabank, Securities and Exchange Board of India, Sejung, SGM Distribution, SM Marketing Convergence, Staples, Swinton Group, Swisscom, Telecom Italia, Telefonica O2, Telenor, Telus, Texas Parks and Wildlife Department, The Wine House, Thun, Transitions Optical, UniCredit Bank Serbia, Weve, Yapi Kredi, ZapFi
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company2%
    No Data Available
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise77%
    Large Enterprise17%
    No Data Available
    Buyer's Guide
    Marketing Management
    March 2024
    Find out what your peers are saying about Salesforce, monday.com, Microsoft and others in Marketing Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Oracle Fusion Service is ranked 6th in Marketing Management with 28 reviews while SAS Customer Intelligence [EOL] doesn't meet the minimum requirements to be ranked in Marketing Management. Oracle Fusion Service is rated 8.6, while SAS Customer Intelligence [EOL] is rated 0.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas SAS Customer Intelligence [EOL] is most compared with .

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    We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.