We performed a comparison between Oracle Fusion Service and Service Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."Oracle Service Cloud could improve the integration for older platforms."
"The solution changes the way clients work to make it easier and faster."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The most valuable feature of the solution is that customers can easily understand it."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The UI experience needs refinement to enhance user-friendliness."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The product must provide modules for operations management."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Lacks the ability to deploy custom code for customization."
"The return material authorization should utilize no-code or low-code."
Earn 20 points
Oracle Fusion Service is ranked 5th in CRM Customer Engagement Centers with 29 reviews while Service Creatio is ranked 16th in CRM Customer Engagement Centers with 1 review. Oracle Fusion Service is rated 8.6, while Service Creatio is rated 9.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Service Creatio is most compared with .
See our list of best CRM Customer Engagement Centers vendors.
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