Compare Oracle Service Cloud vs. ServiceNow Customer Service Management

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Ranking
Views
1,338
Comparisons
888
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
Views
8
Comparisons
6
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 28% of the time.
Compared 12% of the time.
Also Known As
Oracle RightNowServiceNow CSM
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

Offer
Learn more about Oracle Service Cloud
Learn more about ServiceNow Customer Service Management
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Siemens Healthineers, SAP SuccessFactors, Asurion
Top Industries
VISITORS READING REVIEWS
Computer Software Company49%
Marketing Services Firm28%
Manufacturing Company4%
Comms Service Provider4%
No Data Available
Oracle Service Cloud is ranked 1st in CRM Customer Engagement Centers with 5 reviews while ServiceNow Customer Service Management is ranked 18th in CRM Customer Engagement Centers. Oracle Service Cloud is rated 9.6, while ServiceNow Customer Service Management is rated 0.0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas ServiceNow Customer Service Management is most compared with .

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.