We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"This is definitely an expensive product compared to others on the market."
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
Oracle Service Cloud is ranked 7th in CRM with 1 review while Siebel Contact Center is ranked 9th in Contact Center Platforms. Oracle Service Cloud is rated 6.0, while Siebel Contact Center is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Vlocity and eGain Solve, whereas Siebel Contact Center is most compared with Pega Robotic Process Automation.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.