Compare Oracle Service Cloud vs. Siebel Contact Center

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Siebel Contact Center? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
442,141 professionals have used our research since 2012.
Ranking
3rd
out of 65 in CRM
Views
1,341
Comparisons
894
Reviews
6
Average Words per Review
185
Avg. Rating
9.0
7th
Views
132
Comparisons
107
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 27% of the time.
Compared 14% of the time.
Compared 4% of the time.
Also Known As
Oracle RightNow
Learn
Oracle
Oracle
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Offer
Learn more about Oracle Service Cloud
Learn more about Siebel Contact Center
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Top Industries
VISITORS READING REVIEWS
Computer Software Company58%
Marketing Services Firm13%
Comms Service Provider4%
Manufacturing Company4%
No Data Available
Find out what your peers are saying about Oracle Service Cloud vs. Siebel Contact Center and other solutions. Updated: September 2020.
442,141 professionals have used our research since 2012.
Oracle Service Cloud is ranked 3rd in CRM with 5 reviews while Siebel Contact Center is ranked 7th in Contact Center Platforms. Oracle Service Cloud is rated 8.8, while Siebel Contact Center is rated 0.0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Freshdesk, whereas Siebel Contact Center is most compared with Pega Robotic Process Automation.

See our list of .

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.