Oracle Service Cloud vs Siebel Contact Center

Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 8 reviews vs Siebel Contact Center which is ranked 15th in CRM Customer Engagement Centers. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Siebel Contact Center is most compared with Oracle Service Cloud, OpenSpan and Pega CRM.
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Quotes From Members Comparing Oracle Service Cloud vs Siebel Contact Center

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Ranking
RANKING
Views
2,738
Comparisons
1,627
Reviews
8
Followers
399
Avg. Rating
8.8
Views
272
Comparisons
223
Reviews
0
Followers
141
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 17% of the time.
See more Oracle Service Cloud competitors »
Openspan
Compared 9% of the time.
Pega logo
Compared 9% of the time.
See more Siebel Contact Center competitors »
Also Known As
Also Known AsOracle RightNow
Website/Video
Website/VideoOracle
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Oracle
  • Vendor 7751 screenshot 1524945170
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT

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CRM Customer Engagement Centers?

Crm customer engagement centers report from it central station 2018 05 12 thumbnailReport download mockup no thumb

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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