Oracle Service Cloud vs. Siebel CRM

As of February 2019, Oracle Service Cloud is ranked 2nd in CRM with 12 reviews vs Siebel CRM which is ranked 4th in CRM with 1 review. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of Siebel CRM writes "A strong database model which needs improvement in UX/UI". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle Service Cloud and Pega CRM.
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Oracle Service Cloud Logo
3,320 views|1,276 comparisons
Siebel CRM Logo
3,818 views|1,781 comparisons
Most Helpful Review
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Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: February 2019.
316,786 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.

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Siebel CRM has a strong database model, workflow and integration tools.

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Cons
We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product.

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However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.

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316,786 professionals have used our research since 2012.
Ranking
2nd
out of 53 in CRM
Views
3,320
Comparisons
1,276
Reviews
12
Followers
272
Avg. Rating
9.2
4th
out of 53 in CRM
Views
3,818
Comparisons
1,781
Reviews
1
Followers
212
Avg. Rating
7.0
Top Comparisons
Compared 24% of the time.
Compared 23% of the time.
Compared 15% of the time.
Compared 13% of the time.
Also Known As
Oracle RightNow
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Oracle
Oracle
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: February 2019.
316,786 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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