We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Everything is managed by Oracle, so they have security in place."
"The solution's order management pack is quite fantastic."
"This is definitely an expensive product compared to others on the market."
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
Oracle Service Cloud is ranked 6th in CRM with 1 review while Siebel CRM is ranked 5th in CRM with 1 review. Oracle Service Cloud is rated 6.0, while Siebel CRM is rated 7.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Siebel CRM writes "Good order management and accounts management, however it's quite a heavy solution". Oracle Service Cloud is most compared with Oracle CX Sales, Microsoft Dynamics CRM, Vlocity, Salesforce Service Cloud and Freshdesk, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Sales Cloud, Vlocity and Oracle CX Sales.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.