Oracle Fusion Service vs Siebel CRM comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary
Updated on Aug 7, 2023

We compared Oracle Fusion Service and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.

  • Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.

  • Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.

  • Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Users have reported that the initial setup process for Siebel CRM is challenging.

  • Pricing: Customers say Fusion Service is expensive. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.

  • ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.

Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say the interface is difficult to navigate.

To learn more, read our detailed Oracle Fusion Service vs. Siebel CRM Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Everything is managed by Oracle, so they have security in place.""The product's most valuable feature is an efficient fusion of finance and HR modules.""Oracle offers a wide range of applications, each capable of delivering significant value to our business.""The solution changes the way clients work to make it easier and faster.""Oracle Service Cloud could improve the integration for older platforms.""Oracle's strength lies in swiftly building and deploying enterprise applications globally.""Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.""It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

More Oracle Fusion Service Pros →

"Due to the many features that are built in from a CRM perspective, it is the best product we have.""The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.""The solution's order management pack is quite fantastic.""Siebel CRM is used for distributing information between systems, trouble ticketing, and case management.""Siebel CRM is the number one CRM product in the world.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

More Siebel CRM Pros →

Cons
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better.""The solution’s reporting could be improved.""The product's option to upload payroll data doesn't work seamlessly.""The user experience has to be much better.""The UI experience needs refinement to enhance user-friendliness.""The product must provide modules for operations management.""We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product.""Lacks the ability to deploy custom code for customization."

More Oracle Fusion Service Cons →

"It is difficult to set up.""The user interface, mobile application, and support could be improved.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""The documentation needs to be improved.""Currently, Siebel CRM is not helping the agent provide faster feedback to the customer.""Siebel CRM can improve as an ERP and for a few corporate business workloads."

More Siebel CRM Cons →

Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • More Oracle Fusion Service Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which CRM solutions are best for your needs.
    763,955 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The most valuable feature of the solution is that a company can maintain all of its HR data without any issues.
    Top Answer:There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in… more »
    Top Answer:During my stint with Capgemini, I used to work for Oracle as a client. Oracle Fusion Service was very good, and my company used it to support human resources, payroll, and expenses applications since… more »
    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    8th
    out of 167 in CRM
    Views
    1,501
    Comparisons
    697
    Reviews
    12
    Average Words per Review
    401
    Rating
    8.1
    5th
    out of 167 in CRM
    Views
    3,446
    Comparisons
    2,536
    Reviews
    11
    Average Words per Review
    357
    Rating
    7.9
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Siebel Sales
    Learn More
    Oracle
    Video Not Available
    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Transportation Company7%
    University7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company4%
    Manufacturing Company2%
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Government12%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise76%
    Large Enterprise17%
    REVIEWERS
    Small Business13%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    Oracle Fusion Service vs. Siebel CRM
    March 2024
    Find out what your peers are saying about Oracle Fusion Service vs. Siebel CRM and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Oracle Fusion Service is ranked 8th in CRM with 13 reviews while Siebel CRM is ranked 5th in CRM with 12 reviews. Oracle Fusion Service is rated 8.6, while Siebel CRM is rated 7.8. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Siebel CRM writes "Reliable, able to expand, and very flexible". Oracle Fusion Service is most compared with QuickBase, Oracle CX Sales, Salesforce Sales Cloud, Microsoft Dynamics CRM and Sales Creatio, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and NetSuite CRM+. See our Oracle Fusion Service vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.