Compare Oracle Service Cloud vs. Siebel CRM

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Oracle Service Cloud Logo
1,142 views|841 comparisons
Siebel CRM Logo
1,530 views|1,205 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Everything is managed by Oracle, so they have security in place."

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"The solution's order management pack is quite fantastic."

More Siebel CRM Pros »

Cons
"The user experience has to be much better."

More Oracle Service Cloud Cons »

"The solution itself is very heavy."

More Siebel CRM Cons »

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

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Questions from the Community
Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
Top Answer: The solution's order management pack is quite fantastic.
Top Answer: The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
Top Answer: We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
Ranking
6th
out of 66 in CRM
Views
1,142
Comparisons
841
Reviews
1
Average Words per Review
275
Rating
6.0
5th
out of 66 in CRM
Views
1,530
Comparisons
1,205
Reviews
1
Average Words per Review
558
Rating
7.0
Popular Comparisons
Also Known As
Oracle RightNow
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
Offer
Learn more about Oracle Service Cloud
Learn more about Siebel CRM
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Top Industries
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider14%
Manufacturing Company6%
Energy/Utilities Company6%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider24%
Energy/Utilities Company6%
Government5%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
No Data Available

Oracle Service Cloud is ranked 6th in CRM with 1 review while Siebel CRM is ranked 5th in CRM with 1 review. Oracle Service Cloud is rated 6.0, while Siebel CRM is rated 7.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Siebel CRM writes "Good order management and accounts management, however it's quite a heavy solution". Oracle Service Cloud is most compared with Oracle CX Sales, Microsoft Dynamics CRM, Vlocity, Salesforce Service Cloud and Freshdesk, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Salesforce Sales Cloud, Vlocity and Oracle CX Sales.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.