Compare Oracle Service Cloud vs. Siebel CRM

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Oracle Service Cloud Logo
1,338 views|888 comparisons
Siebel CRM Logo
1,462 views|1,209 comparisons
Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: September 2020.
437,168 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.

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The solution's order management pack is quite fantastic.

More Siebel CRM Pros »

Cons
We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product.

More Oracle Service Cloud Cons »

The solution itself is very heavy.

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437,168 professionals have used our research since 2012.
Ranking
2nd
out of 71 in CRM
Views
1,338
Comparisons
888
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
5th
out of 71 in CRM
Views
1,462
Comparisons
1,209
Reviews
1
Average Words per Review
558
Avg. Rating
7.0
Popular Comparisons
Compared 12% of the time.
Compared 26% of the time.
Compared 14% of the time.
Compared 12% of the time.
Compared 9% of the time.
Compared 8% of the time.
Also Known As
Oracle RightNow
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Oracle
Oracle
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
Offer
Learn more about Oracle Service Cloud
Learn more about Siebel CRM
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Top Industries
VISITORS READING REVIEWS
Computer Software Company49%
Marketing Services Firm28%
Manufacturing Company4%
Comms Service Provider4%
VISITORS READING REVIEWS
Computer Software Company62%
Comms Service Provider11%
Media Company9%
Government6%
Oracle Service Cloud is ranked 2nd in CRM with 5 reviews while Siebel CRM is ranked 5th in CRM with 1 review. Oracle Service Cloud is rated 9.6, while Siebel CRM is rated 7.0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, the top reviewer of Siebel CRM writes "Good order management and accounts management, however it's quite a heavy solution". Oracle Service Cloud is most compared with Oracle CX Sales, Vlocity, Microsoft Dynamics CRM, Salesforce Service Cloud and Siebel Contact Center, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Pega CRM, Vlocity and SAP CRM.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.