Oracle Service Cloud vs Siebel CRM

Oracle Service Cloud is ranked 2nd in CRM with 8 reviews vs Siebel CRM which is ranked 5th in CRM with 1 review. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of Siebel CRM writes "A strong database model which needs improvement in UX/UI". Oracle Service Cloud is most compared with Siebel CRM, Salesforce Service Cloud and Microsoft Dynamics CRM. Siebel CRM is most compared with Microsoft Dynamics CRM, Pega CRM and Oracle Service Cloud.
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Quotes From Members Comparing Oracle Service Cloud vs Siebel CRM

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287,901 professionals have used our research since 2012.
Ranking
RANKING
Views
2,921
Comparisons
1,549
Reviews
8
Followers
382
Avg. Rating
8.8
Views
3,445
Comparisons
2,478
Reviews
1
Followers
338
Avg. Rating
7.0
Top Comparisons
Top Comparisons
Compared 19% of the time.
See more Oracle Service Cloud competitors »
Compared 39% of the time.
Compared 11% of the time.
Compared 10% of the time.
See more Siebel CRM competitors »
Also Known As
Also Known AsOracle RightNow
Website/Video
Website/VideoOracle
Oracle
Overview
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Top Industries
Top Industries
No Data Available
VISITORS READING REVIEWS
Marketing Services Firm
21%
Financial Services Firm
13%
Comms Service Provider
12%
University
6%
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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