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Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
SimpleCRM is a fast and scalable CRM for lead management, contact centre automation, digital marketing, enterprise mobility, Customer360 dashboards, etc. SimpleCRM is AI-powered with AI-based chatbots, AI-based claims processing, and AI-based predictive analytics. Our key differentiator is the team with more than 300 CRM & AI / ML global project implementations on various platforms, including 10+ large-scale projects for banks and insurance companies in Southeast Asia.
Oracle Service Cloud is ranked 6th in CRM with 1 review while SimpleCRM is ranked 48th in CRM. Oracle Service Cloud is rated 6.0, while SimpleCRM is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas SimpleCRM is most compared with .
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.