Oracle Service Cloud vs. Sitecore Digital Marketing System

Oracle Service Cloud is ranked 2nd in Marketing Management with 9 reviews vs Sitecore Digital Marketing System which is ranked 8th in Marketing Management. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Sitecore Digital Marketing System is most compared with Liferay Digital Experience Platform , Episerver CMS and HP Autonomy TeamSite.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review
Use Sitecore Digital Marketing System? Share your opinion.

Have A Question About Marketing Management?

Our experts can help. 295,587 professionals have used our research on 6,618 solutions.

Quotes From Members Comparing Oracle Service Cloud vs. Sitecore Digital Marketing System

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
report
Use our free recommendation engine to learn which Marketing Management solutions are best for your needs.
295,587 professionals have used our research since 2012.
Ranking
RANKING
Views
3,022
Comparisons
1,430
Reviews
8
Followers
248
Avg. Rating
8.8
Views
1,240
Comparisons
855
Reviews
0
Followers
108
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Compared 20% of the time.
See more Oracle Service Cloud competitors »
See more Sitecore Digital Marketing System competitors »
Also Known As
Also Known AsOracle RightNow
Website/Video
Website/VideoOracle
Sitecore
Overview
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

The Sitecore Digital Marketing System (DMS) is a way for marketers to manage content, analytics, personalization, automation, email and testing within a single interface and leverage all of the data within one location. Sitecore DMS allows marketers to focus on what's most important - focusing on strategic investments and evaluating their success based on ROI - and bypass factors slowing them down - multiple platform maintenance and subscription fees.
OFFER
Request Demo

Learn more about Oracle Service Cloud.

Learn more about Sitecore Digital Marketing System
Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, Boy Scouts of America, eQ Asset Management, Zurich Group International, YouSee
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Marketing Cloud and others in Marketing Management.
Download now
295,587 professionals have used our research since 2012.
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email