Oracle Service Cloud vs Sitecore Digital Marketing System

Oracle Service Cloud is ranked 1st in Marketing Management with 8 reviews vs Sitecore Digital Marketing System which is ranked 7th in Marketing Management. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Sitecore Digital Marketing System is most compared with Liferay Digital Experience Platform , EPiServer and HP Autonomy TeamSite.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review
Use Sitecore Digital Marketing System? Share your opinion.

Have A Question About Marketing Management?

Our experts can help. 270,047 professionals have used our research on 6,258 solutions.

Quotes From Members Comparing Oracle Service Cloud vs Sitecore Digital Marketing System

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Have A Question About Marketing Management?

Our experts can help. 270,047 professionals have used our research on 6,258 solutions.
Ranking
RANKING
Views
2,738
Comparisons
1,627
Reviews
8
Followers
399
Avg. Rating
8.8
Views
1,076
Comparisons
983
Reviews
0
Followers
259
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 17% of the time.
See more Oracle Service Cloud competitors »
See more Sitecore Digital Marketing System competitors »
Also Known As
Also Known AsOracle RightNow
Website/Video
Website/VideoOracle
  • Vendor 7751 screenshot 1524945170
Sitecore
  • Vendor 7991 screenshot 1524947684
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Information Not Available
OFFER
Request Demo

Learn more about Oracle Service Cloud.

Learn more about Sitecore Digital Marketing System
Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, Boy Scouts of America, eQ Asset Management, Zurich Group International, YouSee

Have A Question About Marketing Management?

Our experts can help. 270,047 professionals have used our research on 6,258 solutions.
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email