Oracle Fusion Service vs Sitecore Digital Marketing System comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle Fusion Service and Sitecore Digital Marketing System based on real PeerSpot user reviews.

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To learn more, read our detailed Marketing Management Report (Updated: April 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution changes the way clients work to make it easier and faster.""Oracle Service Cloud could improve the integration for older platforms.""Oracle's strength lies in swiftly building and deploying enterprise applications globally.""The solution is easy to learn.""Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities.""The most valuable feature of the solution is that customers can easily understand it.""Oracle offers a wide range of applications, each capable of delivering significant value to our business.""Stable and scalable with good technical support."

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"The platform’s most valuable feature is the ability to create web pages with ease."

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Cons
"The vendor must provide a user-friendly mobile application.""Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better.""The UI experience needs refinement to enhance user-friendliness.""There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles.""The user experience has to be much better.""Lacks the ability to deploy custom code for customization.""Oracle changed the means by which users are created in the system. I would like this to be easier to implement.""Oracle Service Cloud could improve the integration for older platforms."

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"In a few scenarios, Sitecore DMS works slowly."

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Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • "The tool is reasonably priced."
  • More Oracle Fusion Service Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Top Answer:The solution’s reporting could be improved.
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
    Top Answer:The platform’s most valuable feature is the ability to create web pages with ease.
    Top Answer:In a few scenarios, Sitecore DMS works slowly. Whenever we reload the site, the tree structure collapses. There could be a feature that allows reopening the same structure automatically.
    Top Answer:We use the product to develop and manage the websites.
    Ranking
    6th
    Views
    269
    Comparisons
    122
    Reviews
    13
    Average Words per Review
    395
    Rating
    8.2
    9th
    Views
    124
    Comparisons
    124
    Reviews
    1
    Average Words per Review
    285
    Rating
    8.0
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Learn More
    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
    The Sitecore Digital Marketing System (DMS) is a way for marketers to manage content, analytics, personalization, automation, email and testing within a single interface and leverage all of the data within one location. Sitecore DMS allows marketers to focus on what's most important - focusing on strategic investments and evaluating their success based on ROI - and bypass factors slowing them down - multiple platform maintenance and subscription fees.
    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, Boy Scouts of America, eQ Asset Management, Zurich Group International, YouSee
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company3%
    No Data Available
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise76%
    Large Enterprise17%
    No Data Available
    Buyer's Guide
    Marketing Management
    April 2024
    Find out what your peers are saying about Salesforce, monday.com, Microsoft and others in Marketing Management. Updated: April 2024.
    768,246 professionals have used our research since 2012.

    Oracle Fusion Service is ranked 6th in Marketing Management with 29 reviews while Sitecore Digital Marketing System is ranked 9th in Marketing Management with 1 review. Oracle Fusion Service is rated 8.6, while Sitecore Digital Marketing System is rated 8.0. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Sitecore Digital Marketing System writes "Helps in creating web pages efficiently and has a simple setup process ". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Sitecore Digital Marketing System is most compared with Microsoft Dynamics CRM, OpenText TeamSite and Liferay Digital Experience Platform.

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    We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.