Compare Oracle Service Cloud vs. Sugar Enterprise

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Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

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Questions from the Community
Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
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Ranking
6th
out of 66 in CRM
Views
1,133
Comparisons
841
Reviews
1
Average Words per Review
275
Rating
6.0
9th
out of 66 in CRM
Views
313
Comparisons
177
Reviews
1
Average Words per Review
291
Rating
5.0
Popular Comparisons
Also Known As
Oracle RightNow
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
Offer
Learn more about Oracle Service Cloud
Learn more about Sugar Enterprise
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Top Industries
VISITORS READING REVIEWS
Computer Software Company46%
Comms Service Provider15%
Manufacturing Company6%
Energy/Utilities Company5%
No Data Available
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
REVIEWERS
Small Business71%
Midsize Enterprise29%

Oracle Service Cloud is ranked 6th in CRM with 1 review while Sugar Enterprise is ranked 9th in CRM with 1 review. Oracle Service Cloud is rated 6.0, while Sugar Enterprise is rated 5.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Sugar Enterprise writes "Very basic UX and UI, but does what it says on the tin". Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM, Vlocity and Salesforce Service Cloud, whereas Sugar Enterprise is most compared with .

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.