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Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
Oracle Service Cloud is ranked 6th in CRM with 1 review while Sugar Enterprise is ranked 9th in CRM with 1 review. Oracle Service Cloud is rated 6.0, while Sugar Enterprise is rated 5.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Sugar Enterprise writes "Very basic UX and UI, but does what it says on the tin". Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM, Vlocity and Salesforce Service Cloud, whereas Sugar Enterprise is most compared with .
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.