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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: November 2019. 384,324 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Ranking | |
Views 1,702 Comparisons 1,029 Reviews 5 Average Words per Review 168 Avg. Rating 9.6 | Views 14 Comparisons 3 Reviews 0 Average Words per Review 0 Avg. Rating N/A |
Top Comparisons | |
Compared 26% of the time. Compared 15% of the time. Compared 14% of the time. | |
Also Known As | |
Oracle RightNow | HiDOCTOR |
Learn | |
Oracle | SwaaS Systems Video Not Available |
Overview | |
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud | Our flagship HiDoctor framework was launched to cater to the needs of Pharma. Subsequently, this has been extended to FMCG, Pharma OTC and Medical Devices companies. The framework offers a new level of sales integration, with customer relationship management, eDetailing and analytics-based closed-loop marketing all in one place. |
Offer | |
Learn more about Oracle Service Cloud | Learn more about SwaaS HiDOCTOR |
Sample Customers | |
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc. | Information Not Available |
See also Oracle Service Cloud Reviews, SwaaS HiDOCTOR Reviews, and our list of Best CRM Companies.