Compare Oracle Service Cloud vs. SwaaS HiDOCTOR

Oracle Service Cloud is ranked 2nd in CRM with 5 reviews while SwaaS HiDOCTOR which is ranked unranked in CRM. Oracle Service Cloud is rated 9.6, while SwaaS HiDOCTOR is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Oracle Sales Cloud, whereas SwaaS HiDOCTOR is most compared with .
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Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: July 2019.
360,852 professionals have used our research since 2012.
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360,852 professionals have used our research since 2012.
Ranking
2nd
out of 54 in CRM
Views
3,705
Comparisons
1,112
Reviews
6
Average Words per Review
197
Avg. Rating
9.3
Unranked
In CRM
Top Comparisons
Compared 27% of the time.
Also Known As
Oracle RightNowHiDOCTOR
Learn
Oracle
SwaaS Systems
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Our flagship HiDoctor framework was launched to cater to the needs of Pharma. Subsequently, this has been extended to FMCG, Pharma OTC and Medical Devices companies. The framework offers a new level of sales integration, with customer relationship management, eDetailing and analytics-based closed-loop marketing all in one place.

Offer
Learn more about Oracle Service Cloud
Learn more about SwaaS HiDOCTOR
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
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