Compare Oracle Service Cloud vs. SwaaS HiDOCTOR

Oracle Service Cloud is ranked 2nd in CRM with 5 reviews while SwaaS HiDOCTOR is ranked 47th in CRM. Oracle Service Cloud is rated 9.6, while SwaaS HiDOCTOR is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas SwaaS HiDOCTOR is most compared with .
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use SwaaS HiDOCTOR? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
431,081 professionals have used our research since 2012.
Ranking
2nd
out of 71 in CRM
Views
1,350
Comparisons
897
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
47th
out of 71 in CRM
Views
30
Comparisons
5
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 28% of the time.
Compared 11% of the time.
Also Known As
Oracle RightNowHiDOCTOR
Learn
Oracle
SwaaS Systems
Video Not Available
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Our flagship HiDoctor framework was launched to cater to the needs of Pharma. Subsequently, this has been extended to FMCG, Pharma OTC and Medical Devices companies. The framework offers a new level of sales integration, with customer relationship management, eDetailing and analytics-based closed-loop marketing all in one place.

Offer
Learn more about Oracle Service Cloud
Learn more about SwaaS HiDOCTOR
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Taco Bell, Nestle Skin Health, ConneXion360, British Biologicals, Shakey's, Ozone Pharmaceuticals
Top Industries
VISITORS READING REVIEWS
Computer Software Company50%
Marketing Services Firm30%
Manufacturing Company4%
Non Profit3%
No Data Available

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.