Compare Oracle Service Cloud vs. Talisma CRM

Oracle Service Cloud is ranked 2nd in CRM with 5 reviews while Talisma CRM which is ranked 42nd in CRM. Oracle Service Cloud is rated 9.6, while Talisma CRM is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Oracle Sales Cloud, whereas Talisma CRM is most compared with Zoho CRM.
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Oracle Service Cloud Logo
3,705 views|1,112 comparisons
Talisma CRM Logo
85 views|68 comparisons
Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: July 2019.
359,759 professionals have used our research since 2012.
Quotes From Members

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359,759 professionals have used our research since 2012.
Ranking
2nd
out of 54 in CRM
Views
3,705
Comparisons
1,112
Reviews
6
Average Words per Review
197
Avg. Rating
9.3
42nd
out of 54 in CRM
Views
85
Comparisons
68
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 27% of the time.
Compared 100% of the time.
Also Known As
Oracle RightNowTalisma Customer Relationship Management
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Oracle
Campus Management
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Productivity tools enable faster and more efficient customer engagements. Building a centralized source of truth increases the effectiveness of responses.  With our tools to identify customer characteristics which enable likeliness of products and customers with intention to purchase.  Improve the ROI by multi-step omnichannel marketing campaigns

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Learn more about Oracle Service Cloud
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Indusind Bank, Finance House
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