Compare Oracle Service Cloud vs. TLDCRM

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Oracle Service Cloud Logo
1,253 views|881 comparisons
TLDCRM Logo
28 views|14 comparisons
Most Helpful Review
Find out what your peers are saying about Oracle Service Cloud vs. TLDCRM and other solutions. Updated: January 2021.
455,108 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

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455,108 professionals have used our research since 2012.
Ranking
4th
out of 66 in CRM
Views
1,253
Comparisons
881
Reviews
2
Average Words per Review
196
Rating
7.0
48th
out of 66 in CRM
Views
28
Comparisons
14
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 24% of the time.
Compared 13% of the time.
Also Known As
Oracle RightNow
Learn
Oracle
Esotech
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

An easy to use and affordable SaaS Platform for Insurance Agencies & Call Centers TLDCRM or Total Lead Domination is a SaaS (Software as a Service) cloud based platform and VoIP system for insurance sales regarding health, life and other ancillary products. We provide a CRM to manage your lead and policy flow, as well as a free VoIP Softphone if you decide to use our phone systems. We also provide all compliant backups of recordings and documents uploaded to our system. We take the headache out of managing and analyzing your lead sources as well as your current book of business. We can help you setup your call center to run smooth and efficient as well as manage all your PHI/HIPAA protected information. There is no insurance tailored CRM out there that manages call center lead flow and data like we do. We are constantly improving and adding modules to the system at no cost to you. If what we have doesn’t work for you we will work to accommodate!
Offer
Learn more about Oracle Service Cloud
Learn more about TLDCRM
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Mildmay, Next level Sailing, Florida Business Sales, Yachstore, 212 Yachts
Top Industries
VISITORS READING REVIEWS
Computer Software Company52%
Comms Service Provider10%
Manufacturing Company6%
Marketing Services Firm6%
No Data Available
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
No Data Available
Find out what your peers are saying about Oracle Service Cloud vs. TLDCRM and other solutions. Updated: January 2021.
455,108 professionals have used our research since 2012.

Oracle Service Cloud is ranked 4th in CRM with 2 reviews while TLDCRM is ranked 48th in CRM. Oracle Service Cloud is rated 7.0, while TLDCRM is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas TLDCRM is most compared with .

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.