Oracle Service Cloud vs. TLDCRM Comparison - UPDATED 2018

18174

Oracle Service Cloud

Based on 9 reviews.

30359

TLDCRM

32614

Null Product

Most Helpful Review

ColinCampbell

Consultant at a tech services company

Provides a complete view of end users though all channels and base marketing.

When I initially started using it, it was for a travel company at the same time as bad weather closed the major airports in the south of England.... Read more »

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Quotes From Members Comparing Oracle Service Cloud vs. TLDCRM

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Ranking
2nd out of 52 In CRM Views 3,113 Comparisons 1,370 Reviews 9 Followers 252 Avg. Rating 8.9	44th out of 52 In CRM Views 166 Comparisons 34 Reviews 0 Followers 63 Avg. Rating N/A	1st out of 207 In Emerging Solutions Views 0 Comparisons 0 Reviews 1 Followers 1 Avg. Rating 5.0
Top Comparisons
Siebel CRM vs. Oracle Service Cloud Compared 20% of the time. Salesforce Service Cloud vs. Oracle Service Cloud Compared 16% of the time. Microsoft Dynamics CRM vs. Oracle Service Cloud Compared 16% of the time. See more Oracle Service Cloud competitors »	See more TLDCRM competitors »	Veeam Backup & Replication vs. Null Product Compared 53% of the time. Zerto Virtual Replication vs. Null Product Compared 47% of the time.
Also Known As
Oracle RightNow
Website/Video
Oracle	Esotech	Null Vendor
Overview
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example. A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution. A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field. A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy. Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies. For more information visit https://cloud.oracle.com/en_US/service-cloud	An easy to use and affordable SaaS Platform for Insurance Agencies & Call Centers TLDCRM or Total Lead Domination is a SaaS (Software as a Service) cloud based platform and VoIP system for insurance sales regarding health, life and other ancillary products. We provide a CRM to manage your lead and policy flow, as well as a free VoIP Softphone if you decide to use our phone systems. We also provide all compliant backups of recordings and documents uploaded to our system. We take the headache out of managing and analyzing your lead sources as well as your current book of business. We can help you setup your call center to run smooth and efficient as well as manage all your PHI/HIPAA protected information. There is no insurance tailored CRM out there that manages call center lead flow and data like we do. We are constantly improving and adding modules to the system at no cost to you. If what we have doesn’t work for you we will work to accommodate!	Information Not Available
OFFER
Request Demo Request Demo Learn more about Oracle Service Cloud.	Learn more about TLDCRM Learn More	Learn more about Null Product Learn More
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.	Information Not Available	Information Not Available

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