Oracle Service Cloud vs. TLDCRM

As of February 2019, Oracle Service Cloud is ranked 2nd in CRM with 12 reviews vs TLDCRM which is ranked 45th in CRM. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. TLDCRM is most compared with .
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Oracle Service Cloud Logo
Oracle Service Cloud
Read 12 Oracle Service Cloud reviews.
3,320 views|1,276 comparisons
TLDCRM Logo
TLDCRM
167 views|8 comparisons
Most Helpful Review
ColinCampbell
Provides a complete view of end users though all channels and base marketing.
When I initially started using it, it was for a travel company at the same time as bad weather closed the major airports in the south of England.... Read more »
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Ranking
2nd
out of 53 in CRM
Views
3,320
Comparisons
1,276
Reviews
12
Followers
272
Avg. Rating
9.2
45th
out of 53 in CRM
Views
167
Comparisons
8
Reviews
0
Followers
63
Avg. Rating
N/A
Top Comparisons
Siebel CRM vs. Oracle Service Cloud
Compared 25% of the time.
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Also Known As
Oracle RightNow
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

An easy to use and affordable SaaS Platform for Insurance Agencies & Call Centers TLDCRM or Total Lead Domination is a SaaS (Software as a Service) cloud based platform and VoIP system for insurance sales regarding health, life and other ancillary products. We provide a CRM to manage your lead and policy flow, as well as a free VoIP Softphone if you decide to use our phone systems. We also provide all compliant backups of recordings and documents uploaded to our system. We take the headache out of managing and analyzing your lead sources as well as your current book of business. We can help you setup your call center to run smooth and efficient as well as manage all your PHI/HIPAA protected information. There is no insurance tailored CRM out there that manages call center lead flow and data like we do. We are constantly improving and adding modules to the system at no cost to you. If what we have doesn’t work for you we will work to accommodate!
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Learn more about Oracle Service Cloud.

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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
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Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: January 2019.
316,051 professionals have used our research since 2012.

See also Oracle Service Cloud Reviews, TLDCRM Reviews, and our list of Best CRM Companies.

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