Oracle Service Cloud vs. Vlocity

Oracle Service Cloud is ranked 2nd in CRM with 12 reviews vs Vlocity which is ranked 17th in CRM. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Vlocity is most compared with Salesforce Sales Cloud, Siebel CRM and Pega CRM.
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Oracle Service Cloud Logo
3,259 views|1,295 comparisons
Vlocity Logo
1,838 views|842 comparisons
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Quotes From Members

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311,143 professionals have used our research since 2012.
Ranking
2nd
out of 52 in CRM
Views
3,259
Comparisons
1,295
Reviews
12
Followers
257
Avg. Rating
9.2
17th
out of 52 in CRM
Views
1,838
Comparisons
842
Reviews
0
Followers
65
Avg. Rating
N/A
Top Comparisons
Compared 23% of the time.
Compared 57% of the time.
Compared 15% of the time.
Compared 12% of the time.
Also Known As
Oracle RightNow
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Oracle
Vlocity
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM.
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