Compare Oracle Service Cloud vs. Vlocity

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Oracle Service Cloud Logo
1,253 views|881 comparisons
Vlocity Logo
1,837 views|1,624 comparisons
Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Vlocity and other solutions. Updated: January 2021.
455,962 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

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455,962 professionals have used our research since 2012.
Ranking
4th
out of 66 in CRM
Views
1,253
Comparisons
881
Reviews
2
Average Words per Review
196
Rating
7.0
Views
1,837
Comparisons
1,624
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 25% of the time.
Compared 6% of the time.
Compared 51% of the time.
Compared 23% of the time.
Compared 8% of the time.
Compared 4% of the time.
Compared 4% of the time.
Also Known As
Oracle RightNow
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Oracle
Salesforce
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

With Vlocity's Digital Interaction Platform, users can focus on the customer, rather than the software. Through a powerful suite of task-based components - all 100% native on Salesforce - Vlocity transforms your CRM system with deep industry-specific transactional capabilities. With easy to use guided flows, you'll be able to consolidate applications, speed new users to productivity, and reduce your overall cost to serve.
Offer
Learn more about Oracle Service Cloud
Learn more about Vlocity
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Sky Italia, ABD Insurance & Financial Services, FastWeb, Wolters Kluwer
Top Industries
VISITORS READING REVIEWS
Computer Software Company51%
Comms Service Provider10%
Manufacturing Company6%
Marketing Services Firm5%
VISITORS READING REVIEWS
Computer Software Company55%
Comms Service Provider17%
Energy/Utilities Company7%
Media Company4%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
No Data Available
Find out what your peers are saying about Oracle Service Cloud vs. Vlocity and other solutions. Updated: January 2021.
455,962 professionals have used our research since 2012.

Oracle Service Cloud is ranked 4th in CRM with 2 reviews while Vlocity is ranked 2nd in Product Configuration and Quoting. Oracle Service Cloud is rated 7.0, while Vlocity is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM, Salesforce Service Cloud and Pega CRM, whereas Vlocity is most compared with Salesforce CPQ, Salesforce Sales Cloud, CloudSense, Siebel CRM and Pega CRM.

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