Oracle Service Cloud vs. vtiger

Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 9 reviews vs vtiger which is ranked 11th in CRM Customer Engagement Centers with 1 review. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of vtiger writes "We appreciate being able to host it locally with direct access to the backend". Oracle Service Cloud is most compared with Siebel CRM, Salesforce Service Cloud and Microsoft Dynamics CRM. vtiger is most compared with Microsoft Dynamics CRM, SAP CRM and Salesforce Sales Cloud.
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Quotes From Members Comparing Oracle Service Cloud vs. vtiger

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Ranking
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3,113
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1,370
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9
Followers
252
Avg. Rating
8.9
Views
965
Comparisons
247
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0
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57
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N/A
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0
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0
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1
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1
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5.0
Top Comparisons
Compared 20% of the time.
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Compared 40% of the time.
Compared 20% of the time.
Compared 12% of the time.
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Also Known As
Oracle RightNow
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Oracle
vtiger
Null Vendor
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
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