Compare Oracle Service Cloud vs. Zoho CRM

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Oracle Service Cloud Logo
1,133 views|841 comparisons
Zoho CRM Logo
690 views|569 comparisons
Quotes From Members

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Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

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Questions from the Community
Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
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Ranking
6th
out of 66 in CRM
Views
1,133
Comparisons
841
Reviews
1
Average Words per Review
275
Rating
6.0
11th
out of 66 in CRM
Views
690
Comparisons
569
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Oracle RightNow
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Offer
Learn more about Oracle Service Cloud
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Top Industries
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider15%
Manufacturing Company6%
Energy/Utilities Company6%
VISITORS READING REVIEWS
Comms Service Provider34%
Computer Software Company22%
Media Company7%
Energy/Utilities Company7%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
REVIEWERS
Small Business86%
Large Enterprise14%

Oracle Service Cloud is ranked 6th in CRM with 1 review while Zoho CRM is ranked 11th in CRM. Oracle Service Cloud is rated 6.0, while Zoho CRM is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Vlocity and Salesforce Service Cloud, whereas Zoho CRM is most compared with LeadSquared, Freshsales, Pipedrive, Presence Technology and JungleWorks Bulbul.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.