We performed a comparison between Oracle WebCenter and Qualtrics Customer XM based on real PeerSpot user reviews.
Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management."You can move workloads in between sub-servers so that you don't overload a portion of the server."
"A great solution for storing and searching large volumes of documents with easy access."
"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."
"WebCenter's interface is very user-friendly."
"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."
"Oracle integrates well with other products to cover Big Data."
"Integration within the solution is very good."
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."
"We can integrate data and run an algorithm."
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"I would like them to add more Web 2.0 features."
"Does not seem to be totally compatible with Windows 10 as of our current version."
"WebCenter requires a lot of design effort to upload content to our regular system."
"The speed of the backup should be enhanced."
"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."
"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
"Its functions need more stability."
"This solution needs to support translation into the Arabic language."
"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."
"It is not easy to implement."
"The solution's integration with Salesforce should be improved."
Oracle WebCenter is ranked 20th in Customer Experience Management with 12 reviews while Qualtrics Customer XM is ranked 2nd in Customer Experience Management with 4 reviews. Oracle WebCenter is rated 7.0, while Qualtrics Customer XM is rated 8.2. The top reviewer of Oracle WebCenter writes "Has a user-friendly interface but performance is not up to scratch". On the other hand, the top reviewer of Qualtrics Customer XM writes "Helps us to identify broad populations and correlate data from different speeds". Oracle WebCenter is most compared with Oracle Content Management, SharePoint, Adobe Experience Manager, WebLogic Suite and Liferay Digital Experience Platform, whereas Qualtrics Customer XM is most compared with Medallia Experience Cloud.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
