Outreach vs Salesforce Sales Cloud comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Outreach and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Salesforce, Zoho and others in Opportunity Management.
To learn more, read our detailed Opportunity Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

More Outreach Pros →

"It is nice to have the install base information at your fingertips when you look up a company.""The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product.""Salesforce helps up keep track of candidates.""I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting.""The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities.""Salesforce Sales Cloud is very reliable and provides good stability and security.""We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform.""The most valuable features are performance and integration."

More Salesforce Sales Cloud Pros →

Cons
"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

More Outreach Cons →

"The solution is secure. However, they could always improve on security.""It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit.""It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things.""An area for improvement would be the ease of configuration.""Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports.""One area where the solution could improve is with handling feature requests.""The solution can be difficult to understand for customers of Salesforce.""Salesforce Sales Cloud needs a more user-friendly interface."

More Salesforce Sales Cloud Cons →

Pricing and Cost Advice
Information Not Available
  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Opportunity Management solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer:The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration.
    Top Answer:The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an… more »
    Top Answer:Since Salesforce Sales Cloud is a CRM solution, we use it for keeping contact information, opportunity management, sales planning, and accounts planning. We also use the solution's AI functions.
    Ranking
    8th
    Views
    339
    Comparisons
    212
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    Views
    929
    Comparisons
    468
    Reviews
    17
    Average Words per Review
    345
    Rating
    7.8
    Comparisons
    Also Known As
    Sales Cloud, SFDC, Salesforce
    Learn More
    Outreach
    Video Not Available
    Salesforce
    Video Not Available
    Overview

    Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

    Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Sample Customers
    cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company25%
    Retailer13%
    Educational Organization11%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company31%
    Comms Service Provider9%
    Financial Services Firm7%
    Non Tech Company7%
    VISITORS READING REVIEWS
    Educational Organization69%
    Computer Software Company5%
    Financial Services Firm4%
    Manufacturing Company2%
    Company Size
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise12%
    Large Enterprise57%
    REVIEWERS
    Small Business46%
    Midsize Enterprise20%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise71%
    Large Enterprise22%
    Buyer's Guide
    Opportunity Management
    March 2024
    Find out what your peers are saying about monday.com, Salesforce, Zoho and others in Opportunity Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Outreach is ranked 8th in Opportunity Management while Salesforce Sales Cloud is ranked 2nd in Opportunity Management with 93 reviews. Outreach is rated 9.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Outreach writes "Provides greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Outreach is most compared with Apollo.io and SalesLoft, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement.

    See our list of best Opportunity Management vendors.

    We monitor all Opportunity Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.