Most Helpful Review
The tool is SaaS and customization is minimized in the critical early design phase by its "out-of-the-box" approach
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Refactoring with TrueChange is very simple.
Their out-of-the-box UI is quite good.
Speed of delivery: We were able to reduce development time by 30%.
For me, the most valuable feature is the flexibility the tools give us to change any customer requirements on the fly, when we are in a meeting. I also like how easy it is to deploy the code between environments and how easy it is to integrate OutSystems with other systems.
The most valuable feature is Agile development. I love that you save a lot of time on development and can focus on logic and business requirements.
The most important features of this tool are its visual modeling capabilities and drag and drop functionality. You can see what you are coding which makes it easy to understand and maintain. They have also created a big revolution in digital transformation by introducing native mobile app development under the same IDE.
Integrations with external systems with SOAP and REST are easy to implement off-the-shelf, but a developer can always implement specific libraries for other integrations.
Our previous solution had other overheads such as release management, version management, code management, monitoring, etc., all of which are built-in with OutSystems.
HR Case Management and Customer Service Management are two of the key areas which clients are using.
Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.
In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.
I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.
Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.
It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers.
One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features.
There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic.
When shared extensions are updated, all the applications are redeployed.
Mobile apps should have been fully native.
Writing custom code still needs to be done via Integration Studio. This might have been added to the IDE.
The latest version of the app generation tools could be more user-friendly.
Mobile apps need improvement.
There are many tutorials available but they are very basic and good for learning the platform. To develop an enterprise-grade application, advanced tutorials need to be developed to help IT professionals design/develop high-quality/performance applications.
The integration Studio could be improved. It needs a tool in which we could develop C# code and then integrate into OutSystems. The application could have a better UI.
OutSystems does not provide any native reporting resources. All reports must be created with other tools or as a webpage.
HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.
Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.
For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.
The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...
When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.
Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow.
There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon.
For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow.
Pricing and Cost Advice
You should contact OutSystems for more details but my opinion is that it is not for small business budgets.
It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value.
Pricing could be a concern. You have to pay yearly, even after you have completed your development.
OutSystems was open to a deal that worked for both sides.
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.
Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.
ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.
ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.
It has a higher cost compared to local/regional solutions.
The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.
out of 37 in Rapid Application Development Software
out of 37 in Rapid Application Development Software
Compared 14% of the time.
Compared 12% of the time.
Compared 11% of the time.
Compared 15% of the time.
Compared 6% of the time.
Compared 5% of the time.
|OutSystems is the number one platform for low-code rapid application development. Thousands of customers worldwide trust OutSystems as only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.|
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)
Learn more about OutSystems
Learn more about ServiceNow
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Financial Services Firm14%
Financial Services Firm19%
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See also OutSystems Reviews, ServiceNow Reviews, and our list of Best Rapid Application Development Software Companies.