Compare OutSystems vs. ServiceNow

OutSystems is ranked 7th in Rapid Application Development Software with 9 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 20 reviews. OutSystems is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of OutSystems writes "Reduces the manual labor in compiling and deploying applications; simple to connect to multiple data sources". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". OutSystems is most compared with Microsoft PowerApps, Mendix and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Appian and JIRA Service Desk. See our OutSystems vs. ServiceNow report.
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7,365 views|5,530 comparisons
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51,855 views|30,769 comparisons
Most Helpful Review
Find out what your peers are saying about OutSystems vs. ServiceNow and other solutions. Updated: March 2020.
406,070 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
You can go huge - so it is definitely a scalable solution.Refactoring with TrueChange is very simple.Their out-of-the-box UI is quite good.Speed of delivery: We were able to reduce development time by 30%.For me, the most valuable feature is the flexibility the tools give us to change any customer requirements on the fly, when we are in a meeting. I also like how easy it is to deploy the code between environments and how easy it is to integrate OutSystems with other systems.The most valuable feature is Agile development. I love that you save a lot of time on development and can focus on logic and business requirements.The most important features of this tool are its visual modeling capabilities and drag and drop functionality. You can see what you are coding which makes it easy to understand and maintain. They have also created a big revolution in digital transformation by introducing native mobile app development under the same IDE.Integrations with external systems with SOAP and REST are easy to implement off-the-shelf, but a developer can always implement specific libraries for other integrations.

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The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.Easy to integrate with third-party applications.In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.HR Case Management and Customer Service Management are two of the key areas which clients are using.Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.

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Cons
It needs improvement in the AI capability.When shared extensions are updated, all the applications are redeployed.Mobile apps should have been fully native.Writing custom code still needs to be done via Integration Studio. This might have been added to the IDE.The latest version of the app generation tools could be more user-friendly.Mobile apps need improvement.There are many tutorials available but they are very basic and good for learning the platform. To develop an enterprise-grade application, advanced tutorials need to be developed to help IT professionals design/develop high-quality/performance applications.The integration Studio could be improved. It needs a tool in which we could develop C# code and then integrate into OutSystems. The application could have a better UI.

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Transparency in the pricing model needs to be improved.I do not like the user interface.It's missing monitoring capabilities.For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.

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Pricing and Cost Advice
For a single application, it's too expensive.You should contact OutSystems for more details but my opinion is that it is not for small business budgets.It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value.Pricing could be a concern. You have to pay yearly, even after you have completed your development.OutSystems was open to a deal that worked for both sides.

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The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.

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report
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Ranking
Views
7,365
Comparisons
5,530
Reviews
9
Average Words per Review
528
Avg. Rating
8.1
Views
51,855
Comparisons
30,769
Reviews
20
Average Words per Review
623
Avg. Rating
8.3
Top Comparisons
Compared 19% of the time.
Compared 10% of the time.
Compared 9% of the time.
Compared 20% of the time.
Compared 6% of the time.
Compared 5% of the time.
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OutSystems
ServiceNow
Overview
OutSystems is the number one platform for low-code rapid application development. Thousands of customers worldwide trust OutSystems as only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about OutSystems
Learn more about ServiceNow
Sample Customers
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, VopakAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
VISITORS READING REVIEWS
Software R&D Company31%
Comms Service Provider17%
Retailer9%
Financial Services Firm6%
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company40%
Comms Service Provider11%
Government7%
Financial Services Firm4%
Company Size
REVIEWERS
Small Business11%
Midsize Enterprise11%
Large Enterprise78%
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise7%
Large Enterprise71%
Find out what your peers are saying about OutSystems vs. ServiceNow and other solutions. Updated: March 2020.
406,070 professionals have used our research since 2012.
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