OutSystems vs ServiceNow

OutSystems is ranked 6th in Rapid Application Development Software with 7 reviews vs ServiceNow which is ranked 1st in Rapid Application Development Software with 17 reviews. The top reviewer of OutSystems writes "Reduces the manual labor in compiling and deploying applications; simple to connect to multiple data sources". The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". OutSystems is most compared with Mendix, Xamarin Platform and IBM MobileFirst. ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. See our OutSystems vs ServiceNow report.
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Quotes From Members Comparing OutSystems vs ServiceNow

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Refactoring with TrueChange is very simple.Their out-of-the-box UI is quite good.Speed of delivery: We were able to reduce development time by 30%.For me, the most valuable feature is the flexibility the tools give us to change any customer requirements on the fly, when we are in a meeting. I also like how easy it is to deploy the code between environments and how easy it is to integrate OutSystems with other systems.The most valuable feature is Agile development. I love that you save a lot of time on development and can focus on logic and business requirements.The most important features of this tool are its visual modeling capabilities and drag and drop functionality. You can see what you are coding which makes it easy to understand and maintain. They have also created a big revolution in digital transformation by introducing native mobile app development under the same IDE.Integrations with external systems with SOAP and REST are easy to implement off-the-shelf, but a developer can always implement specific libraries for other integrations.Our previous solution had other overheads such as release management, version management, code management, monitoring, etc., all of which are built-in with OutSystems.

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The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version.It uses a common base of data and allows different types of records to pull from that same base of data.We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other.If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10.The most recent addition of SAM Premium is a game changer for many organizations.The look and feel is a valuable benefit for adoption.​The workflow capability for easy setup is powerful.Easy to implement and consolidate different platforms and users with useful functionalities.

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Cons
When shared extensions are updated, all the applications are redeployed.Mobile apps should have been fully native.Writing custom code still needs to be done via Integration Studio. This might have been added to the IDE.The latest version of the app generation tools could be more user-friendly.Mobile apps need improvement.There are many tutorials available but they are very basic and good for learning the platform. To develop an enterprise-grade application, advanced tutorials need to be developed to help IT professionals design/develop high-quality/performance applications.The integration Studio could be improved. It needs a tool in which we could develop C# code and then integrate into OutSystems. The application could have a better UI.OutSystems does not provide any native reporting resources. All reports must be created with other tools or as a webpage.

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Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited.The scalability needs improvement.The ability to embed help information onto the screens.We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition.The Express edition does not allow the option for scripting.I would like to see Advanced Intelligent Automation.Local solutions have lower costs.Needs additional software titles and easier normalization.

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Pricing and Cost Advice
You should contact OutSystems for more details but my opinion is that it is not for small business budgets.It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value.Pricing could be a concern. You have to pay yearly, even after you have completed your development.OutSystems was open to a deal that worked for both sides.

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It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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report
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291,379 professionals have used our research since 2012.
Ranking
RANKING
Views
4,604
Comparisons
3,331
Reviews
7
Followers
152
Avg. Rating
8.7
Views
64,973
Comparisons
24,596
Reviews
17
Followers
1,367
Avg. Rating
8.5
Top Comparisons
Top Comparisons
Compared 17% of the time.
Compared 14% of the time.
Compared 13% of the time.
See more OutSystems competitors »
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Website/Video
Website/VideoOutSystems
ServiceNow
Overview
OverviewOutSystems is the number one platform for low-code rapid application development. Thousands of customers worldwide trust OutSystems as only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire application portfolios that easily integrate with existing systems.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

OFFER
Learn more about OutSystems
Learn more about ServiceNow
Sample Customers
Sample CustomersRandstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, VopakAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
Top Industries
No Data Available
REVIEWERS
Healthcare Company
16%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
18%
Energy/Utilities Company
7%
Manufacturing Company
7%
University
6%
Company Size
Company Size
No Data Available
REVIEWERS
Small Business
13%
Midsize Enterprise
11%
Large Enterprise
76%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
21%
Large Enterprise
65%
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