OutSystems vs ServiceNow Now Platform comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between OutSystems and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed OutSystems vs. ServiceNow Now Platform Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There is literally a ton of stuff it can do. It's very flexible.""The most valuable feature of the solution is that it allows users to easily build applications.""The product is mostly stable.""Reduces the manual labor in compiling and deploying applications and generating procedural code (by reducing development bureaucracy/processes, resulting in real gains). The LifeTime Server approach, requiring just a few steps to publish applications in production environments, is fantastic.""Our previous solution had other overheads such as release management, version management, code management, monitoring, etc., all of which are built-in with OutSystems.""In terms of user support and community engagement, I rate the tool a ten out of ten.""OutSystems' best feature is that you can build tests with the flow, so even the tests are made in the PDD framework in a low-code way.""The tool makes the development process easier."

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"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.""This is a development platform that provides us with a strong database and a low code environment.""It can integrate anywhere, and you can make any kind of workflow.""The solution is very comprehensive.""It is an absolutely scalable solution.""It is a scalable and a stable platform.""ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.""The tool is generally easy to use, making it a very user-friendly product."

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Cons
"When shared extensions are updated, all the applications are redeployed.""Its ability to create and run automated tasks could be better.""The new version could be improved.""The dashboards in OutSystems could improve. There are a lot of tabs in the service center that can be confusing.""The technical features are good, but the actual commercialization is out of reach.""The tutorials for the solution should be updated.""In my opinion, the support and the pricing could be better.""The tool needs to improve the efficiency of its widgets."

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"The solution doesn't allow users to create custom tables, which would be a big improvement.""The product should be integrated with Power BI.""The UI is very bad and needs to be updated.""ServiceNow Now Platform's automation process needs improvement.""ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required.""What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is.""It's not quick or cheap.""The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."

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Pricing and Cost Advice
  • "OutSystems was open to a deal that worked for both sides."
  • "It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value."
  • "You should contact OutSystems for more details but my opinion is that it is not for small business budgets."
  • "Pricing could be a concern. You have to pay yearly, even after you have completed your development."
  • "For a single application, it's too expensive."
  • "OutSystems is a good solution, but it's not cheap."
  • "I think the pricing for OutSystems is comparable with similar solutions. I would place it somewhere in the middle. We pay for the bundle and don't pay anything extra in terms of licensing and other fees."
  • "The subscription is billed on a yearly basis."
  • More OutSystems Pricing and Cost Advice →

  • "Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
  • "It's expensive and if you need some analytical views of your activity, there is an additional cost."
  • "Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
  • "The pricing of this solution is done annually and it is very expensive."
  • "ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
  • "From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
  • "The solution is expensive, and I rate it a ten for pricing."
  • "It is expensive only."
  • More ServiceNow Now Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code… more »
    Top Answer: We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will… more »
    Top Answer:Scalability-wise, it is a very good solution.
    Top Answer:Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides.
    Top Answer:I have not yet seen an area where the solution needs improvement. I have not yet seen an area where additional functionalities are required in the solution. In my company, we have not come across a… more »
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    Overview

    OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:

    • Customer portals: Through OutSystems, companies can easily create customer portals and mobile applications and deploy them faster in comparison to manual coding. The platform offers businesses the opportunity to develop secure, scalable, and customized applications that support their and their customers' needs.

    • Internal apps: Using this solution, companies can also build internal applications and portals which can be used for their workforce. Using these, organizations can overcome their internal app backlog, bridge gaps between systems, and facilitate their work process.

    • Core systems: Custom software for running a business can also be developed using OutSystems. The tool shortens the time for developing core systems and delivers them flexible and personalized to each business' needs.

    OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.

    The product stands out from its competitors as it offers:

    • Serious applications
    • Serious productivity
    • Serious scalability

    It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.

    OutSystems Features

    OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:

    • Monitoring: The tool has a feature that allows real-time monitoring of the usage of applications and their performance. All insights are reported to companies via the intuitive interface.

    • APIs: OutSystems is completely scalable through application programming interfaces.

    • Security: The product offers its users a high level of enterprise security for their applications as well as for their data.

    • Mobile: Every application created on OutSystems can be deployed for mobile. The product also provides the option to monitor the performance of applications to detect any issues.

    • DevOps automation: The product facilitates and shortens the development time of applications through various automation which help users create apps without the help of developers, as well as providing developers with additional resources.

    • Agile development: Every company that seeks to perform agile development can benefit from the native support this tool provides.

    • Debugging engine: OutSystems has an integrated debugging engine that can be utilized in the development and deployment processes, shortening the time it takes for developers and businesses to look for issues.

    • Multilingual support feature: Customers can benefit from support in multiple languages, ensuring their questions are answered understandably.

    OutSystems Benefits

    The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:

    • Visual development at high speed provides increases productivity for both businesses and users.

    • The option to integrate applications to a large number of systems without additional complications.

    • The product adds automation to all levels of development, including front end, back end, and integration, facilitating the delivery of complex applications.

    • Artificial intelligence (AI) validation ensures the high quality of applications.

    • The tool offers connectivity with more than 400 systems and existing technologies, allowing companies to save money they would otherwise have to invest in new software.

    • The multi-platform solution decreases costs for organizations by removing the need for third-party software.

    • It offers whole-team cross-functional collaboration, which can increase the technological knowledge in a company and raise the overall business expertise.

    Reviews from Real Users

    Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.

    An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.

    ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.

    ServiceNow Now Platform Features

    ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:


    • Configuration Management Database (CMDB): The solution’s centralized source provides full visibility into your IT environment.


    • Common Services Data Model (CSDM): Now Platform includes a CMDB-based framework that enables standard and consistent service modeling.


    • Conversational interfaces: The conversational interfaces allow users to seamlessly connect to virtual or live agents through any popular messaging app.


    • Service portal: Using this feature, users can build, customize, and deploy mobile-friendly self-service experiences.


    • Service level management: With the solution, users can gather service requirements and monitor and manage SLAs.


    • Reports and dashboards: Now Platform enables users to easily create and configure customized reports and eye-catching dashboards.


    • Flow designer: This feature helps users build, connect, and automate cross-enterprise workflows in a single, no-code design environment.


    • Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities.


    • Data certification: The solution’s data certification allows users to manage scheduled and on-demand validations of platform data.


    ServiceNow Now Platform Benefits

    There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:


    • Innovation at scale and speed: Empower developers of any skill level to build and automate with low code tools. Users can also unlock ROI quickly with pre-built apps and integrations that extend digital workflows.


    • Optimize processes: Optimize work across the enterprise through automating tasks. The solution helps you work smarter and faster with native, purpose-built AI and analytics.


    • Connect siloes to create seamless experiences for employees and customers: Create and maintain a single source of truth for your enterprise and simplify user experiences with cross-enterprise workflows.


    Reviews from Real Users

    ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.

    YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."

    “The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.


    Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”

    Sample Customers
    Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
    experian, beachbody, health partners
    Top Industries
    REVIEWERS
    Computer Software Company30%
    Government10%
    Energy/Utilities Company10%
    Consumer Goods Company5%
    VISITORS READING REVIEWS
    Educational Organization26%
    Computer Software Company13%
    Manufacturing Company6%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company38%
    Retailer14%
    Manufacturing Company10%
    Government10%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company9%
    Government9%
    Company Size
    REVIEWERS
    Small Business34%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise35%
    Large Enterprise43%
    REVIEWERS
    Small Business22%
    Midsize Enterprise8%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    OutSystems vs. ServiceNow Now Platform
    March 2024
    Find out what your peers are saying about OutSystems vs. ServiceNow Now Platform and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    OutSystems is ranked 4th in Rapid Application Development Software with 46 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 31 reviews. OutSystems is rated 8.4, while ServiceNow Now Platform is rated 8.4. The top reviewer of OutSystems writes "The visual program provides the advantage of only requiring one skill set for both the front and backend ". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". OutSystems is most compared with Microsoft Power Apps, Appian, Mendix, ServiceNow and Oracle Application Express (APEX), whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Mendix and Appian. See our OutSystems vs. ServiceNow Now Platform report.

    See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.