PagerDuty vs xMatters IT Management

PagerDuty is ranked 3rd in IT Alerting and Incident Management with 2 reviews vs xMatters IT Management which is ranked 1st in IT Alerting and Incident Management with 9 reviews. The top reviewer of PagerDuty writes "Upgrades are straightforward; there are no major hassles". The top reviewer of xMatters IT Management writes "We're able to generate email, voice, and mobile push notifications, all managed from one place". PagerDuty is most compared with VictorOps, xMatters IT Management and OpsGenie. xMatters IT Management is most compared with Everbridge IT Alerting, PagerDuty and OpsGenie. See our PagerDuty vs xMatters IT Management report.
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Quotes From Members Comparing PagerDuty vs xMatters IT Management

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Notification is the most valuable feature.

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​The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event.Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code.People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is.Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts.We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate.We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution.

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Cons
I would like to see more content in the notification messages; although, that might be a configuration on our end.

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Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually.If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult.We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them.While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point.Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution.​The REST API is still missing some important functionality, which we require.If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small.It has not improved our organization.

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Pricing and Cost Advice
Information Not Available
Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money.xMatters is pricey, but you have to consider what a critical incident costs your organization.xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​​You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. ​​I do not think it is worth the value.​If you are willing to pay for the licensing of it, it is able to scale out.​

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Ranking
RANKING
Views
9,062
Comparisons
3,929
Reviews
2
Followers
485
Avg. Rating
9.0
Views
2,109
Comparisons
1,467
Reviews
9
Followers
483
Avg. Rating
8.7
Top Comparisons
Top Comparisons
Compared 10% of the time.
Compared 10% of the time.
Compared 9% of the time.
See more PagerDuty competitors »
Compared 27% of the time.
Compared 10% of the time.
See more xMatters IT Management competitors »
Also Known As
Also Known AsxMatters
Website/Video
Website/VideoPagerDuty
xMatters
Overview
Overview

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com
OFFER
Learn more about PagerDuty
Learn more about xMatters IT Management
Sample Customers
Sample Customers40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, ComcastUS Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
Top Industries
Top Industries
REVIEWERS
Financial Services Firm
33%
Comms Service Provider
11%
Software R&D Company
11%
Printing Company
11%
VISITORS READING REVIEWS
Financial Services Firm
31%
Venture Capital & Private Equity Firm
16%
Marketing Services Firm
13%
Retailer
8%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
41%
Large Enterprise
35%
VISITORS READING REVIEWS
Small Business
30%
Midsize Enterprise
20%
Large Enterprise
50%
REVIEWERS
Small Business
14%
Large Enterprise
86%
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