Compare PagerDuty vs. xMatters IT Management

PagerDuty is ranked 2nd in IT Alerting and Incident Management with 2 reviews while xMatters IT Management is ranked 4th in IT Alerting and Incident Management with 2 reviews. PagerDuty is rated 8.6, while xMatters IT Management is rated 9.0. The top reviewer of PagerDuty writes "Upgrades are straightforward; there are no major hassles". On the other hand, the top reviewer of xMatters IT Management writes "Reduced our response time from days or hours to minutes". PagerDuty is most compared with ServiceNow, Everbridge IT Alerting and OpsGenie, whereas xMatters IT Management is most compared with Everbridge IT Alerting, PagerDuty and OpsGenie.
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PagerDuty Logo
5,468 views|4,224 comparisons
xMatters IT Management Logo
2,120 views|1,137 comparisons
Most Helpful Review
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398,259 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
PagerDuty is very stable and very reliable.

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It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event.‚ÄčThe ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.

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Cons
Something that needs to be improved, is adding multilingual support.

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We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them.Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually.If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult.

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Pricing and Cost Advice
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.

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It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.

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398,259 professionals have used our research since 2012.
Ranking
Views
5,468
Comparisons
4,224
Reviews
2
Average Words per Review
340
Avg. Rating
8.5
Views
2,120
Comparisons
1,137
Reviews
3
Average Words per Review
796
Avg. Rating
9.0
Top Comparisons
Compared 26% of the time.
Compared 17% of the time.
Compared 15% of the time.
Compared 24% of the time.
Compared 13% of the time.
Also Known As
xMatters
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PagerDuty
xMatters
Overview

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com
Offer
Learn more about PagerDuty
Learn more about xMatters IT Management
Sample Customers
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, ComcastUS Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
Top Industries
REVIEWERS
Financial Services Firm40%
Comms Service Provider10%
Software R&D Company10%
Printing Company10%
VISITORS READING REVIEWS
Software R&D Company32%
Comms Service Provider14%
Media Company11%
Financial Services Firm10%
VISITORS READING REVIEWS
Comms Service Provider23%
Software R&D Company13%
Individual & Family Service11%
Financial Services Firm11%
Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: February 2020.
398,259 professionals have used our research since 2012.
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