Compare PagerDuty vs. xMatters IT Management

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Most Helpful Review
Find out what your peers are saying about PagerDuty vs. xMatters IT Management and other solutions. Updated: January 2021.
455,536 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"PagerDuty is very stable and very reliable.""A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.""The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.""It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

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"It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.""​The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.""It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.""Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."

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Cons
"Something that needs to be improved, is adding multilingual support.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

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"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies.""Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually.""If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult.""We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."

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Pricing and Cost Advice
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.""The cost is quite high. But if you want to get a full-featured application and you have a big team...""If you add more people, then you have to pay more, which is always a thing with the SaaS solutions.""If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

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"This is a subscription-based, SaaS solution.""Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.""It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

More xMatters IT Management Pricing and Cost Advice »

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Questions from the Community
Top Answer: A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being… more »
Top Answer: There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the… more »
Top Answer: The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge… more »
Top Answer: It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.
Top Answer: This is a subscription-based, SaaS solution. There were some additional costs during the implementation because it was well beyond their standard configuration.
Top Answer: The integration with other systems needs to be more flexible. The interface is a little bit rigid and can be improved. For example, it tends to operate on the attribute of a record. So, if a group has… more »
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8.5
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Popular Comparisons
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Also Known As
xMatters
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PagerDuty
xMatters
Overview

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. www.xmatters.com
Offer
Learn more about PagerDuty
Learn more about xMatters IT Management
Sample Customers
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, ComcastUS Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
Top Industries
REVIEWERS
Financial Services Firm36%
Comms Service Provider21%
Printing Company14%
Logistics Company7%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider12%
Financial Services Firm11%
Media Company6%
VISITORS READING REVIEWS
Computer Software Company28%
Financial Services Firm17%
Manufacturing Company12%
Comms Service Provider9%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise36%
Large Enterprise36%
REVIEWERS
Small Business25%
Large Enterprise75%
Find out what your peers are saying about PagerDuty vs. xMatters IT Management and other solutions. Updated: January 2021.
455,536 professionals have used our research since 2012.

PagerDuty is ranked 2nd in IT Alerting and Incident Management with 4 reviews while xMatters IT Management is ranked 4th in IT Alerting and Incident Management with 3 reviews. PagerDuty is rated 8.6, while xMatters IT Management is rated 8.4. The top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". On the other hand, the top reviewer of xMatters IT Management writes "Automation improves support call efficiency and response time, but the interface needs improvement". PagerDuty is most compared with ServiceNow, Everbridge IT Alerting, Splunk, OpsGenie and VictorOps, whereas xMatters IT Management is most compared with Everbridge IT Alerting, OpsGenie, ServiceNow, Send Word Now and VictorOps. See our PagerDuty vs. xMatters IT Management report.

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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.