PagerDuty vs. xMatters IT Management

PagerDuty is ranked 2nd in IT Alerting and Incident Management with 2 reviews vs xMatters IT Management which is ranked 3rd in IT Alerting and Incident Management with 9 reviews. The top reviewer of PagerDuty writes "Upgrades are straightforward; there are no major hassles". The top reviewer of xMatters IT Management writes "We're able to generate email, voice, and mobile push notifications, all managed from one place". PagerDuty is most compared with ServiceNow, OpsGenie and Everbridge IT Alerting. xMatters IT Management is most compared with Everbridge IT Alerting, OpsGenie and PagerDuty. See our PagerDuty vs. xMatters IT Management report.
You must select at least 2 products to compare!
PagerDuty Logo
10,063 views|3,733 comparisons
xMatters IT Management Logo
2,594 views|1,312 comparisons
Most Helpful Review
Find out what your peers are saying about PagerDuty vs. xMatters IT Management and other solutions.
310,271 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Notification is the most valuable feature.

Read more »

​The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event.Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code.People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is.Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts.We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate.We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution.

Read more »

I would like to see more content in the notification messages; although, that might be a configuration on our end.

Read more »

Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually.If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult.We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them.While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point.Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution.​The REST API is still missing some important functionality, which we require.If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small.It has not improved our organization.

Read more »

Pricing and Cost Advice
Information Not Available
Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money.xMatters is pricey, but you have to consider what a critical incident costs your organization.xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​​You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. ​​I do not think it is worth the value.​If you are willing to pay for the licensing of it, it is able to scale out.​

Read more »

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
310,271 professionals have used our research since 2012.
Avg. Rating
Avg. Rating
Top Comparisons
Compared 18% of the time.
Compared 17% of the time.
Compared 14% of the time.
Compared 15% of the time.
Compared 14% of the time.
Also Known As

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process.
Learn more about PagerDuty
Learn more about xMatters IT Management
Sample Customers
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, ComcastUS Bank, Tesco, Fujitsu, HubSpot, Conoco Philips, Walgreens, IHG, CA Technologies, Fiserv, Optus, Sky, Kellogg's, 3M
Top Industries
Financial Services Firm33%
Comms Service Provider11%
Software R&D Company11%
Printing Company11%
Financial Services Firm32%
Venture Capital & Private Equity Firm16%
Marketing Services Firm12%
No Data Available
Company Size
Small Business24%
Midsize Enterprise41%
Large Enterprise35%
Small Business30%
Midsize Enterprise20%
Large Enterprise50%
Small Business14%
Large Enterprise86%
Find out what your peers are saying about PagerDuty vs. xMatters IT Management and other solutions.
310,271 professionals have used our research since 2012.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email