We performed a comparison between Palo Alto Networks Cortex XSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The automation rules and playbooks are the most useful that I've seen. A number of other places segregate the automation and playbook as separate tools, whereas Microsoft is a SIEM and SOAR tool in one."
"Native integration with Microsoft security products or other Microsoft software is also crucial. For example, we can integrate Sentinel with Office 365 with one click. Other integrations aren't as easy. Sometimes, we have to do it manually."
"The main benefit is the ease of integration."
"The ability of all these solutions to work together natively is essential. We have an Azure subscription, including Log Analytics. This feature automatically acts as one of the security baselines and detects recommendations because it also integrates with Defender. We can pull the sysadmin logs from Azure. It's all seamless and native."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"It's pretty powerful and its performance is pretty good."
"In Azure Sentinel, we have found, they do have a store in their capability. AI and intelligence features. We found that to be very helpful for us because some other things we do need to integrate again or find another vendor for the store"
"It is always correlating to IOCs for normal attacks, using Azure-related resources. For example, if any illegitimate IP starts unusual activity on our Azure firewall, then it automatically generates an alarm for us."
"It was useful as a ticketing tool."
"The repository of playbooks and the integration between Palo Alto and IBM QRadar are some useful features"
"What I like most about Palo Alto Networks Cortex XSOAR is how user-friendly it is for development. It is much simpler to work with compared to similar tools I've used."
"The most valuable features of Palo Alto Networks Cortex XSOAR are its overall track record and features that fit our use case."
"It’s easy to install."
"Palo Alto is easy to use."
"The most valuable features are simplicity and ease of integration."
"It is quite scalable. I would rate it a ten out of ten."
"The product has a very simple UI."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The ease of use is great."
"My favorite feature is the application vulnerability scanner."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"It's stable."
"The built-in SOAR is not really good out-of-the-box. The SOAR relies on logic apps and you almost need to have some kind of developer background to be able to make these logic apps. Most security people cannot develop anything..."
"The KQL query does not function effectively with Windows 11 machines, and in the majority of machine-based investigations, KQL queries are essential for organizing the data during investigations."
"The playbook development environment is not as rich as it should be. There are multiple occasions when we face problems while creating the playbook."
"They only classify alerts into three categories: high, medium, and low. So, from the user's point of view, having another critical category would be awesome."
"At the network level, there is a limitation in integrating some of the switches or routers with Microsoft Sentinel. Currently, SPAN traffic monitoring is not available in Microsoft Sentinel. I have heard that it is available in Defender for Identity, which is a different product. It would be good if LAN traffic monitoring or SPAN traffic monitoring is available in Microsoft Sentinel. It would add a lot of value. It is available in some of the competitor products in the market."
"The product can be improved by reducing the cost to use AI machine learning."
"We have been working with multiple customers, and every time we onboard a customer, we are missing an essential feature that surprisingly doesn't exist in Sentinel. We searched the forums and knowledge bases but couldn't find a solution. When you onboard new customers, you need to enable the data connectors. That part is easy, but you must create rules from scratch for every associated connector. You click "next," "next," "next," and it requires five clicks for each analytical rule. Imagine we have a customer with 150 rules."
"Sentinel should be improved with more connectors. At the moment, it only covers a few vendors. If I remember correctly, only 100 products are supported natively in Sentinel, although you can connect them with syslog. But Microsoft should increase the number of native connectors to get logs into Sentinel."
"There is room for improvement in terms of the pricing model."
"Corex XSOAR could be improved by reducing the time it takes to process large amounts of data and increasing the number of integrations."
"The solution's technical support could be better."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners."
"The solution is very expensive."
"We need a little hands-on experience to install the solution."
"The solution requires DV but does not support open-source DV elastic searches."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It doesn't interact with things very well."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
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Palo Alto Networks Cortex XSOAR is ranked 2nd in Security Orchestration Automation and Response (SOAR) with 39 reviews while ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Palo Alto Networks Cortex XSOAR is rated 8.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Palo Alto Networks Cortex XSOAR writes "Enables the investigators to go through the review process a lot quicker". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Palo Alto Networks Cortex XSOAR is most compared with Cortex XSIAM, Splunk SOAR, Fortinet FortiSOAR, Swimlane and Tines, whereas ServiceNow Security Operations is most compared with Splunk SOAR, Fortinet FortiSOAR, Swimlane, IBM Resilient and Proofpoint Threat Response. See our Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations report.
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