Compare Palo Alto Network Cortex XSOAR vs. ServiceNow Security Operations

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Most Helpful Review
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Find out what your peers are saying about Palo Alto Network Cortex XSOAR vs. ServiceNow Security Operations and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are simplicity and ease of integration.""The automation part and the playbook creation part are awesome. The way it is responding to the customers and incidents is also very good. In the SOC environment, I guess it will carry out around 50% of the work."

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"The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner."

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Cons
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners.""For building automation, there is not a lot of good documentation. The documentation is there, but it is not very good from my perspective. There should be an improvement in this area. I don't see issues with anything else. In terms of new features, I have heard that other products have EBA functionality. It would be good if this functionality could be added."

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"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""The threat intelligence module needs a better dashboard.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

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Pricing and Cost Advice
"There is a perception that it is priced very high compared to other solutions.""From the cost perspective, I have heard that its price is a bit high as compared to other similar products."

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"This product is a good value for the money."

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Answers from the Community
Rony_Sklar
Questions from the Community
Top Answer: The most valuable features are simplicity and ease of integration.
Top Answer: There is a perception that it is priced very high compared to other solutions.
Top Answer: Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners. It has to be richer with respect to IoT. I expect that in future versions… more »
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Ranking
Views
10,750
Comparisons
9,070
Reviews
1
Average Words per Review
318
Rating
8.0
Views
4,960
Comparisons
3,444
Reviews
3
Average Words per Review
479
Rating
9.0
Popular Comparisons
Also Known As
Demisto Enterprise, Cortex XSOAR, Demisto
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Palo Alto Networks
ServiceNow
Overview

Demisto Enterprise delivers a complete solution that helps Tier-1 through Tier-3 analysts and SOC managers to optimize the entire incident life cycle while auto documenting and journaling all the evidence. More than 100+ integrations enable security orchestration workflows for incident management and other critical security operation tasks.

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Offer
Learn more about Palo Alto Network Cortex XSOAR
Learn more about ServiceNow Security Operations
Sample Customers
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT CybersecurityDXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Top Industries
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider18%
Media Company8%
Government6%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider16%
Energy/Utilities Company6%
Financial Services Firm6%
Find out what your peers are saying about Palo Alto Network Cortex XSOAR vs. ServiceNow Security Operations and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.

Palo Alto Network Cortex XSOAR is ranked 2nd in Security Orchestration Automation and Response (SOAR) with 2 reviews while ServiceNow Security Operations is ranked 6th in Security Orchestration Automation and Response (SOAR) with 3 reviews. Palo Alto Network Cortex XSOAR is rated 8.0, while ServiceNow Security Operations is rated 9.0. The top reviewer of Palo Alto Network Cortex XSOAR writes "Very scalable, awesome automation, and awesome technical support". On the other hand, the top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". Palo Alto Network Cortex XSOAR is most compared with Splunk Phantom, Fortinet FortiSOAR, IBM Resilient, Siemplify and Swimlane, whereas ServiceNow Security Operations is most compared with Splunk Phantom, IBM Resilient, Proofpoint Threat Response, Swimlane and FireEye Helix. See our Palo Alto Network Cortex XSOAR vs. ServiceNow Security Operations report.

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We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.