Parallels Access vs Splashtop Remote Support comparison

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Executive Summary

We performed a comparison between Parallels Access and Splashtop Remote Support based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Binish Parikh
Othman Abdul Latif
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We don't have problems with stability. Everything is good.""It's great that the total deployment can happen completely remotely.""It's got a very easy-to-use interface.""Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

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"The solution is very fast.""The initial setup is simple.""The ability to use mobile devices is helpful because we can support our clients from anywhere.""The tool's most valuable features are pricing and easy management."

More Splashtop Remote Support Pros →

Cons
"The solution may not scale well for enterprises.""One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers.""They could improve the reporting.""There is room for improvement in the pricing policy. The price point is pretty aggressive."

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"The integration features could be better.""The solution should add more options and tools for shortcuts, administration, etc.""Splashtop Remote Support needs to improve customization.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

More Splashtop Remote Support Cons →

Pricing and Cost Advice
  • "The licensing costs are about $100 per user."
  • More Parallels Access Pricing and Cost Advice →

  • "The licensing fees are less than $400 per year."
  • "The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
  • More Splashtop Remote Support Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system.
    Top Answer:It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cost we charge to our customers. However, it's not from our solution side. Basically… more »
    Top Answer:There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so… more »
    Top Answer:The tool's most valuable features are pricing and easy management.
    Top Answer:Splashtop Remote Support needs to improve customization.
    Top Answer:We use Splashtop Remote Support for the remote server support.
    Ranking
    12th
    out of 45 in Remote Access
    Views
    2,494
    Comparisons
    2,171
    Reviews
    2
    Average Words per Review
    462
    Rating
    8.5
    17th
    out of 45 in Remote Access
    Views
    1,554
    Comparisons
    1,307
    Reviews
    1
    Average Words per Review
    146
    Rating
    8.0
    Comparisons
    Learn More
    Overview
    Parallels Access is a fast, simple, and reliable remote access software that allows you to connect to your computer from anywhere. Parallels Access can access all your applications, files, and computers.

    Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

    Sample Customers
    Gilt Groupe K.K.
    Toyota, AT&T, Isuzu, Goodwill
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Comms Service Provider10%
    Educational Organization10%
    University9%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider8%
    Government7%
    Insurance Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise20%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise12%
    Large Enterprise46%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Parallels Access is ranked 12th in Remote Access with 4 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. Parallels Access is rated 8.4, while Splashtop Remote Support is rated 8.0. The top reviewer of Parallels Access writes "Easy-to-deploy and good for small as well as large setups". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". Parallels Access is most compared with Microsoft Remote Desktop Services, TeamViewer, VNC Connect, TeamViewer Tensor and LogMeIn Pro, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, ConnectWise ScreenConnect, LogMeIn Rescue and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service).

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.