We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We don't have problems with stability. Everything is good."
"It's great that the total deployment can happen completely remotely."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"They could improve the reporting."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The licensing costs are about $100 per user."
"The licensing fees are less than $400 per year."
Earn 20 points
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
Parallels Access is ranked 17th in Remote Access with 2 reviews while Splashtop Remote Support is ranked 16th in Remote Access with 2 reviews. Parallels Access is rated 8.0, while Splashtop Remote Support is rated 8.0. The top reviewer of Parallels Access writes "Easy remote deployment, very stable and easy to scale". On the other hand, the top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". Parallels Access is most compared with TeamViewer, Microsoft Remote Desktop Services, LogMeIn Pro and VNC Connect, whereas Splashtop Remote Support is most compared with Check Point Remote Access VPN, GoToMyPC, LogMeIn Rescue, Citrix Virtual Apps and Desktops and Dameware Remote Support. See our Parallels Access vs. Splashtop Remote Support report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.