Parature Customer Service vs Salesforce Service Cloud

Parature Customer Service is ranked 16th in CRM Customer Engagement Centers with 0 reviews vs Salesforce Service Cloud which is ranked 2nd in CRM Customer Engagement Centers with 3 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Parature Customer Service is most compared with Microsoft Dynamics CRM, Oracle Service Cloud and Salesforce Sales Cloud. Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud.
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Most Helpful Review
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Quotes From Members Comparing Parature Customer Service vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Crm customer engagement centers report from it central station 2018 01 27 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM Customer Engagement Centers.
253,818 professionals have used our research since 2012.
Ranking
RANKING
Views
365
Comparisons
282
Reviews
0
Followers
155
Avg. Rating
N/A
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Top Comparisons
Top ComparisonsSee more Parature Customer Service competitors »See more Salesforce Service Cloud competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoParature
  • Vendor 7780 screenshot 1518888292
Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
Overview
Information Not Available

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Sample Customers
Sample CustomersQuark, Ask.comStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top IndustriesQuestionmark icon
Top Industries
No Data Available
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
Company SizeQuestionmark icon
Company Size
No Data Available
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
Crm customer engagement centers report from it central station 2018 01 27 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM Customer Engagement Centers.
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253,818 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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