Compare Pega BPM vs. Salesforce App Cloud

Pega BPM is ranked 5th in Rapid Application Development Software with 7 reviews while Salesforce App Cloud is ranked 10th in Rapid Application Development Software with 2 reviews. Pega BPM is rated 9.0, while Salesforce App Cloud is rated 9.0. The top reviewer of Pega BPM writes "Rapid renew structure allows for better implementation over other solutions and aids clients in serving their customers". On the other hand, the top reviewer of Salesforce App Cloud writes "A reliable solution that helps us focus on business rather than technology". Pega BPM is most compared with Camunda BPM, Appian and ServiceNow, whereas Salesforce App Cloud is most compared with Microsoft Azure, Amazon AWS and Appian.
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Pega BPM Logo
11,925 views|8,953 comparisons
Salesforce App Cloud Logo
6,227 views|5,401 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Zudy, Appian and others in Rapid Application Development Software. Updated: November 2019.
382,196 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The interface is quite simple and easy to use, even for beginners.The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.Powerful, full-featured business process management with excellent supportWhile Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.The most valuable features are case management and integration services.It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.The user interface and the ease of developing the workflow for an application are valuable features.Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support.

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We haven't had any issues with stability so far.The most valuable features are quick customization, solid deployment processes, and excellent reliability.

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Cons
Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.The pricing model needs to be improved. Right now, it's too expensive.Lack of stronger cloud support is somewhat inconvenient for users and implementation.What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.The unit testing needs to improve, as well as the user interface.The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.

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I would like to have integration with Google.The cost of data storage is an issue once the company grows.

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Pricing and Cost Advice
May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.The licensing fees are based on the number of users.They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.

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It is an expensive program.

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382,196 professionals have used our research since 2012.
Ranking
Views
11,925
Comparisons
8,953
Reviews
7
Average Words per Review
570
Avg. Rating
9.0
Views
6,227
Comparisons
5,401
Reviews
2
Average Words per Review
279
Avg. Rating
9.0
Top Comparisons
Compared 23% of the time.
Compared 21% of the time.
Compared 13% of the time.
Compared 23% of the time.
Compared 8% of the time.
Also Known As
Pegasystems, SmartBPMSalesforce1, Force.com, Salesforce Platform
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Pega
Salesforce
Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

The Salesforce1 Platform brings together Force.com, Heroku, and ExactTarget into one family of cloud services all built API first to help deliver apps that connect products, users, and next generation experiences. Designed for scale and speed, it provides a fast way to build apps with open APIs, back-end services, integration tools, starter templates as well as powerful developer environments; there's no limit to what you can build.
Offer
Learn more about Pega BPM
Learn more about Salesforce App Cloud
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & RetirementADP
Top Industries
REVIEWERS
Financial Services Firm71%
Software R&D Company14%
Retailer14%
VISITORS READING REVIEWS
Software R&D Company33%
Financial Services Firm12%
Comms Service Provider10%
Manufacturing Company8%
VISITORS READING REVIEWS
Software R&D Company30%
Comms Service Provider15%
Media Company10%
Manufacturing Company8%
Find out what your peers are saying about ServiceNow, Zudy, Appian and others in Rapid Application Development Software. Updated: November 2019.
382,196 professionals have used our research since 2012.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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