MallikKesavarajuScaled Agile Consultant at Anthem Blue Cross Blue Shield
Anonymous UserClient Manager at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable features are case management and integration services."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"Powerful, full-featured business process management with excellent support"
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"The interface is quite simple and easy to use, even for beginners."
"The stability has been good. We haven't had any issues."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"The most valuable feature is the situational layer cake."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"We haven't had any issues with stability so far."
"I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless."
"Features they are integrating to the other services."
"The most valuable feature is ease of use."
"The product is pretty responsive."
"The queue management of the solution is its most valuable aspect."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"The unit testing needs to improve, as well as the user interface."
"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"The pricing model needs to be improved. Right now, it's too expensive."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"The solution would benefit from more integration capabilities."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"The cost of data storage is an issue once the company grows."
"I would like to have integration with Google."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"The marketing automation needs improvement."
"Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more."
"If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out."
"The initial setup is rather complex."
"The licensing fees are based on the number of users."
"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"The pricing is pretty good, compared to other similar products."
"It's a user-based license where, as you scale the numbers of users, the price increases."
"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
"It is an expensive program."
"The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get."
"The solution is a bit expensive."
"It is expensive. Licensing is on an annual basis."
"It is quite expensive. Its developers come at a premium cost, which makes it expensive."
"It is expensive."
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
Pega BPM is ranked 2nd in Rapid Application Development Software with 16 reviews while Salesforce Platform is ranked 8th in Rapid Application Development Software with 16 reviews. Pega BPM is rated 8.4, while Salesforce Platform is rated 8.0. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of Salesforce Platform writes "Empowers our sales team with a common platform, but lacks a few niche integrations". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, IBM BPM and Microsoft PowerApps, whereas Salesforce Platform is most compared with Microsoft Azure, Microsoft PowerApps, Amazon AWS, Appian and Oracle Application Express (APEX). See our Pega BPM vs. Salesforce Platform report.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.