We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pega BPM offers a lot of out-of-the-box functionalities."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"The most valuable features are case management and integration services."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"It is a stable product."
"It is a stable solution...It is a scalable solution."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"The queue management of the solution is its most valuable aspect."
"Its stability, performance, and usability are most valuable."
"It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
"Scalability to configure and integrate."
"It was pretty easy to deploy."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management."
"The activities, opportunities, follow-up of the opportunities, and business tracking are valuable features. It provides everything that we need. It works pretty well."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"Pega's technical support could be better."
"Salesforce Platform is a bit expensive compared to other CRM products, which is a drawback."
"The reporting functionality is not very intuitive."
"The integration of Salesforce with other solutions could be improved."
"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
"An improved UX may be helpful in the solution's next release."
"The cost of data storage is an issue once the company grows."
"The general reports could be made easier in the Salesforce Platform. Generating needs extensive training to know the exact structure of the design. Whenever you search for something you need to know what are the exact fields that you need to view. It's not an easy process to learn."
"Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."
Pega BPM is ranked 7th in Rapid Application Development Software with 55 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 80 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Mendix. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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