Compare Pega BPM vs. Salesforce Platform

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Pega BPM Logo
17,565 views|13,313 comparisons
Salesforce Platform Logo
7,026 views|6,013 comparisons
Most Helpful Review
Find out what your peers are saying about Pega BPM vs. Salesforce Platform and other solutions. Updated: March 2021.
474,595 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are case management and integration services.""While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.""Powerful, full-featured business process management with excellent support""The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.""The interface is quite simple and easy to use, even for beginners.""The stability has been good. We haven't had any issues.""It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.""The most valuable feature is the situational layer cake."

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"The most valuable features are quick customization, solid deployment processes, and excellent reliability.""We haven't had any issues with stability so far.""I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless.""Features they are integrating to the other services.""The most valuable feature is ease of use.""The product is pretty responsive.""The queue management of the solution is its most valuable aspect.""We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."

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Cons
"The unit testing needs to improve, as well as the user interface.""What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.""Lack of stronger cloud support is somewhat inconvenient for users and implementation.""The pricing model needs to be improved. Right now, it's too expensive.""Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.""The solution would benefit from more integration capabilities.""Sometimes when we are patching some data from the database, we are getting added as a timeout.""Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

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"The cost of data storage is an issue once the company grows.""I would like to have integration with Google.""The solution offers upgrades at a slower pace. The solution needs to keep up with competitors.""They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way""The marketing automation needs improvement.""Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more.""If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out.""The initial setup is rather complex."

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Pricing and Cost Advice
"The licensing fees are based on the number of users.""May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.""The price of this solution, including installation and configuration, is comparable to competing vendors.""The pricing is pretty good, compared to other similar products.""It's a user-based license where, as you scale the numbers of users, the price increases.""It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

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"It is an expensive program.""The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get.""The solution is a bit expensive.""It is expensive. Licensing is on an annual basis.""It is quite expensive. Its developers come at a premium cost, which makes it expensive.""It is expensive."

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Questions from the Community
Top Answer: It's a good tool for workflow automation.
Top Answer: It's a user-based license where, as you scale the numbers of users, the price increases. They also price base on the number of cases you have. They have varieties of pricing models.
Top Answer: In regards to the integration, more APIs may be required. It needs more integration with other platforms.
Top Answer: Our primary goal in the Salesforce App Cloud is to deliver the certificates I personalize based on the information in the company’s system. Visit here: Salesforce Online Training
Top Answer: It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce.
Ranking
Views
17,565
Comparisons
13,313
Reviews
16
Average Words per Review
582
Rating
8.3
Views
7,026
Comparisons
6,013
Reviews
16
Average Words per Review
467
Rating
8.1
Popular Comparisons
Also Known As
Pegasystems, SmartBPM
Salesforce1, Force.com, Salesforce App Cloud
Learn More
Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

The Salesforce1 Platform brings together Force.com, Heroku, and ExactTarget into one family of cloud services all built API first to help deliver apps that connect products, users, and next generation experiences. Designed for scale and speed, it provides a fast way to build apps with open APIs, back-end services, integration tools, starter templates as well as powerful developer environments; there's no limit to what you can build.
Offer
Learn more about Pega BPM
Learn more about Salesforce Platform
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
ADP
Top Industries
REVIEWERS
Financial Services Firm41%
Computer Software Company35%
Real Estate/Law Firm12%
Retailer6%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider13%
Financial Services Firm13%
Energy/Utilities Company6%
REVIEWERS
Computer Software Company27%
Cloud Provider9%
Recreational Facilities/Services Company9%
Media Company9%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider17%
Government6%
Media Company6%
Company Size
REVIEWERS
Small Business14%
Midsize Enterprise7%
Large Enterprise79%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise6%
Large Enterprise76%
REVIEWERS
Small Business52%
Midsize Enterprise24%
Large Enterprise24%
Find out what your peers are saying about Pega BPM vs. Salesforce Platform and other solutions. Updated: March 2021.
474,595 professionals have used our research since 2012.

Pega BPM is ranked 2nd in Rapid Application Development Software with 16 reviews while Salesforce Platform is ranked 8th in Rapid Application Development Software with 16 reviews. Pega BPM is rated 8.4, while Salesforce Platform is rated 8.0. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of Salesforce Platform writes "Empowers our sales team with a common platform, but lacks a few niche integrations". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, IBM BPM and Microsoft PowerApps, whereas Salesforce Platform is most compared with Microsoft Azure, Microsoft PowerApps, Amazon AWS, Appian and Oracle Application Express (APEX). See our Pega BPM vs. Salesforce Platform report.

See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.