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18,072 views|13,802 comparisons
Most Helpful Review
Find out what your peers are saying about Pega BPM vs. ServiceNow Now Platform and other solutions. Updated: May 2021.
512,711 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.""The interface is quite simple and easy to use, even for beginners.""The stability has been good. We haven't had any issues.""It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.""The most valuable feature is the situational layer cake.""The most valuable aspect of the solution is the various workflows.""The solution provides us with a very good dashboard.""The solution offers excellent workflows."

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"We have seen a big improvement in the experience that we want to create for our end users.""Learning materials, such as online courses, are readily available.""The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.""This is a development platform that provides us with a strong database and a low code environment.""The level of automation within the platform is great.""The main reason that people use ServiceNow is that performance is very good.""We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.""ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."

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Cons
"The pricing model needs to be improved. Right now, it's too expensive.""Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.""The solution would benefit from more integration capabilities.""Sometimes when we are patching some data from the database, we are getting added as a timeout.""Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.""We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies.""From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.""There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."

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"We would like to see AI used to automate some of the functionality in this solution.""The licensing for this solution, with respect to the user, needs to be improved.""The pricing model is complex and needs to be both lowered and simplified.""The basic reporting system is rather static.""The integration towards other ERP systems could be improved.""This platform is used more by large companies because it is a little bit expensive.""The cost has room for improvement. It is currently expensive.""The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

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Pricing and Cost Advice
"The price of this solution, including installation and configuration, is comparable to competing vendors.""The pricing is pretty good, compared to other similar products.""It's a user-based license where, as you scale the numbers of users, the price increases.""It is cost-effective for medium enterprises. It is cheaper than ServiceNow.""The solution could be less expensive according to my customers. However, I think the price of the solution is fair.""We mostly have a yearly license."

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"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition.""It's expensive and if you need some analytical views of your activity, there is an additional cost."

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Questions from the Community
Top Answer: In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to… more »
Top Answer: The solution could be less expensive according to my customers. However, I think the price of the solution is fair.
Top Answer: The previous versions had good training documents but the updated versions need to improve the documentation.
Top Answer: ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
Top Answer: As for what can be improved, the licensing and the pricing models are confusing. At least I found it a bit confusing. There are a lot of hidden costs in all these. It's a bit costly. But as a cloud… more »
Top Answer: Our primary use cases for ServiceNow Now Platform include use incident management, problem management, case management, and our asset management. It's not used much for the business management part of… more »
Ranking
Views
18,072
Comparisons
13,802
Reviews
16
Average Words per Review
584
Rating
8.5
Views
1,564
Comparisons
754
Reviews
8
Average Words per Review
868
Rating
8.4
Popular Comparisons
Also Known As
Pegasystems, SmartBPM
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Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

Offer
Learn more about Pega BPM
Learn more about ServiceNow Now Platform
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
experian, beachbody, health partners
Top Industries
REVIEWERS
Financial Services Firm37%
Computer Software Company32%
Real Estate/Law Firm11%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company36%
Financial Services Firm14%
Comms Service Provider13%
Energy/Utilities Company6%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider14%
Financial Services Firm7%
Government6%
Company Size
REVIEWERS
Small Business16%
Midsize Enterprise9%
Large Enterprise75%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise8%
Large Enterprise76%
REVIEWERS
Small Business20%
Midsize Enterprise10%
Large Enterprise70%
Find out what your peers are saying about Pega BPM vs. ServiceNow Now Platform and other solutions. Updated: May 2021.
512,711 professionals have used our research since 2012.

Pega BPM is ranked 2nd in Rapid Application Development Software with 16 reviews while ServiceNow Now Platform is ranked 10th in Rapid Application Development Software with 8 reviews. Pega BPM is rated 8.4, while ServiceNow Now Platform is rated 8.4. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, IBM BPM and Microsoft PowerApps, whereas ServiceNow Now Platform is most compared with Microsoft PowerApps, OpenText AppWorks, AWS Honeycode, Oracle Application Express (APEX) and AppSheet. See our Pega BPM vs. ServiceNow Now Platform report.

See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.