Compare Pega BPM vs. ServiceNow Now Platform

Pega BPM is ranked 5th in Rapid Application Development Software with 7 reviews while ServiceNow Now Platform is ranked 12th in Rapid Application Development Software with 2 reviews. Pega BPM is rated 8.8, while ServiceNow Now Platform is rated 9.6. The top reviewer of Pega BPM writes "Rapid renew structure allows for better implementation over other solutions and aids clients in serving their customers". On the other hand, the top reviewer of ServiceNow Now Platform writes "Readily available e-courses makes this solution easy to learn and use". Pega BPM is most compared with Camunda BPM, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with . See our Pega BPM vs. ServiceNow Now Platform report.
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Most Helpful Review
Find out what your peers are saying about Pega BPM vs. ServiceNow Now Platform and other solutions. Updated: January 2020.
389,772 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The stability has been good. We haven't had any issues.The interface is quite simple and easy to use, even for beginners.The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.Powerful, full-featured business process management with excellent supportWhile Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.The most valuable features are case management and integration services.It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.The user interface and the ease of developing the workflow for an application are valuable features.

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Learning materials, such as online courses, are readily available.We have seen a big improvement in the experience that we want to create for our end users.

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Cons
The solution would benefit from more integration capabilities.Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.The pricing model needs to be improved. Right now, it's too expensive.Lack of stronger cloud support is somewhat inconvenient for users and implementation.What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.The unit testing needs to improve, as well as the user interface.The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother.There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.

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The licensing for this solution, with respect to the user, needs to be improved.We would like to see AI used to automate some of the functionality in this solution.

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Pricing and Cost Advice
May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.The licensing fees are based on the number of users.They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments.They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products.

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Ranking
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12,271
Comparisons
9,202
Reviews
7
Average Words per Review
570
Avg. Rating
9.0
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163
Comparisons
46
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2
Average Words per Review
807
Avg. Rating
9.5
Top Comparisons
Compared 23% of the time.
Compared 20% of the time.
Compared 14% of the time.
Also Known As
Pegasystems, SmartBPM
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Pega
ServiceNow
Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

Offer
Learn more about Pega BPM
Learn more about ServiceNow Now Platform
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirementexperian, beachbody, health partners
Top Industries
REVIEWERS
Financial Services Firm67%
Software R&D Company22%
Retailer11%
VISITORS READING REVIEWS
Software R&D Company36%
Financial Services Firm12%
Comms Service Provider11%
Manufacturing Company7%
No Data Available
Find out what your peers are saying about Pega BPM vs. ServiceNow Now Platform and other solutions. Updated: January 2020.
389,772 professionals have used our research since 2012.
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