We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"Can do a lot of things with minimum time and cost."
"The most valuable feature of Pega BPM is its architecture."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The solution's case management is its most valuable aspect."
"The solution offers excellent workflows."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"Assignment Group history is really important to me."
"In ServiceNow, the best features are the reports. We have more options there."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"This is a development platform that provides us with a strong database and a low code environment."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The solution is very comprehensive."
"ITOM Discovery is a great feature."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"The initial setup takes time."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"There is a scarcity of resources who have worked with this solution before."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"The initial setup requires a lot of customization based on the individual company's processes."
"Bug and defect management are not available in ServiceNow."
"The price is a bit high and can be a bit of a barrier for some customers."
"When it comes to integration, it can be complex compared to other tools I'm currently using."
"The basic reporting system is rather static."
"The integration towards other ERP systems could be improved."
"The UI is very bad and needs to be updated."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
Pega BPM is ranked 7th in Rapid Application Development Software with 55 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and AgilePoint. See our Pega BPM vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
