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15,397 views|11,421 comparisons
Most Helpful Review
Find out what your peers are saying about Pega BPM vs. ServiceNow Now Platform and other solutions. Updated: September 2020.
437,168 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy.The solution's case management is its most valuable aspect.The most valuable feature is flexibility, as we can configure it to best suit our requirements.The solution offers excellent workflows.The solution provides us with a very good dashboard.The most valuable aspect of the solution is the various workflows.The most valuable feature is the situational layer cake.It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.

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We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.The main reason that people use ServiceNow is that performance is very good.The level of automation within the platform is great.This is a development platform that provides us with a strong database and a low code environment.The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.Learning materials, such as online courses, are readily available.We have seen a big improvement in the experience that we want to create for our end users.

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Cons
It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there.They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work.There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies.Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.Sometimes when we are patching some data from the database, we are getting added as a timeout.

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The cost has room for improvement. It is currently expensive.This platform is used more by large companies because it is a little bit expensive.The integration towards other ERP systems could be improved.The basic reporting system is rather static.The pricing model is complex and needs to be both lowered and simplified.The licensing for this solution, with respect to the user, needs to be improved.We would like to see AI used to automate some of the functionality in this solution.

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Pricing and Cost Advice
The pricing is pretty good, compared to other similar products.The price of this solution, including installation and configuration, is comparable to competing vendors.May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.The licensing fees are based on the number of users.

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It's expensive and if you need some analytical views of your activity, there is an additional cost.Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition.

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Questions from the Community
Top Answer: The solution offers excellent workflows.
Top Answer: We're constantly evaluating other products. We're looking at others on the market right now.
Top Answer: There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will… more »
Top Answer: We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.
Top Answer: Aside from the fact that the license module is very expensive, it's a great product. It's the fulfiller licenses that are expensive.
Top Answer: It is a good tool and we can do customization with it. Most areas are quite customized. The cost has room for improvement. It is currently expensive. Some of the features are very particular to the… more »
Ranking
Views
15,397
Comparisons
11,421
Reviews
14
Average Words per Review
608
Avg. Rating
8.4
Views
668
Comparisons
228
Reviews
7
Average Words per Review
677
Avg. Rating
8.6
Popular Comparisons
Compared 24% of the time.
Compared 17% of the time.
Compared 13% of the time.
Compared 7% of the time.
Compared 5% of the time.
Compared 9% of the time.
Also Known As
Pegasystems, SmartBPM
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Pega
ServiceNow
Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

Offer
Learn more about Pega BPM
Learn more about ServiceNow Now Platform
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirementexperian, beachbody, health partners
Top Industries
REVIEWERS
Financial Services Firm47%
Computer Software Company33%
Insurance Company7%
Real Estate/Law Firm7%
VISITORS READING REVIEWS
Computer Software Company51%
Comms Service Provider9%
Financial Services Firm7%
Media Company5%
VISITORS READING REVIEWS
Computer Software Company57%
Comms Service Provider13%
Government6%
Consumer Goods Company4%
Company Size
REVIEWERS
Small Business15%
Midsize Enterprise7%
Large Enterprise78%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise7%
Large Enterprise79%
REVIEWERS
Small Business25%
Midsize Enterprise13%
Large Enterprise63%
Find out what your peers are saying about Pega BPM vs. ServiceNow Now Platform and other solutions. Updated: September 2020.
437,168 professionals have used our research since 2012.
Pega BPM is ranked 2nd in Rapid Application Development Software with 14 reviews while ServiceNow Now Platform is ranked 8th in Rapid Application Development Software with 7 reviews. Pega BPM is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of ServiceNow Now Platform writes "Service desk functionality that has many features and is highly customizable but comes with a high cost". Pega BPM is most compared with Camunda BPM, ServiceNow, Appian, IBM BPM and OutSystems, whereas ServiceNow Now Platform is most compared with Microsoft PowerApps, OpenText AppWorks, Oracle Application Express (APEX), AgilePoint and Bizagi. See our Pega BPM vs. ServiceNow Now Platform report.

See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

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