Compare Pega BPM vs. ServiceNow Orchestration

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Most Helpful Review
Use ServiceNow Orchestration? Share your opinion.
Find out what your peers are saying about Pega BPM vs. ServiceNow Orchestration and other solutions. Updated: July 2020.
431,790 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy.The solution's case management is its most valuable aspect.The most valuable feature is flexibility, as we can configure it to best suit our requirements.The solution offers excellent workflows.The solution provides us with a very good dashboard.The most valuable aspect of the solution is the various workflows.The most valuable feature is the situational layer cake.It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.

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There are a lot of ready to use orchestration custom packs.Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.

More ServiceNow Orchestration Pros »

Cons
It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there.They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work.There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies.Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.Sometimes when we are patching some data from the database, we are getting added as a timeout.

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Efficiency of some features could be improved.There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.

More ServiceNow Orchestration Cons »

Pricing and Cost Advice
The pricing is pretty good, compared to other similar products.The price of this solution, including installation and configuration, is comparable to competing vendors.May be somewhat more expensive than other solutions initially, but should have enhanced return on investment.The licensing fees are based on the number of users.

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In terms of price, this solution is at the higher end of what you'll find.

More ServiceNow Orchestration Pricing and Cost Advice »

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431,790 professionals have used our research since 2012.
Ranking
1st
out of 34 in Process Automation
Views
15,157
Comparisons
11,288
Reviews
14
Average Words per Review
608
Avg. Rating
8.4
13th
out of 34 in Process Automation
Views
402
Comparisons
259
Reviews
2
Average Words per Review
644
Avg. Rating
7.0
Popular Comparisons
Compared 24% of the time.
Compared 18% of the time.
Compared 14% of the time.
Compared 7% of the time.
Compared 4% of the time.
Compared 19% of the time.
Also Known As
Pegasystems, SmartBPM
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Pega
ServiceNow
Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Offer
Learn more about Pega BPM
Learn more about ServiceNow Orchestration
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirementexperian, BEACHBODY, HealthPartners, Banosoft
Top Industries
REVIEWERS
Financial Services Firm47%
Computer Software Company33%
Insurance Company7%
Real Estate/Law Firm7%
VISITORS READING REVIEWS
Computer Software Company52%
Comms Service Provider9%
Financial Services Firm7%
Media Company5%
No Data Available
Company Size
REVIEWERS
Small Business15%
Midsize Enterprise7%
Large Enterprise78%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise8%
Large Enterprise76%
No Data Available
Find out what your peers are saying about Pega BPM vs. ServiceNow Orchestration and other solutions. Updated: July 2020.
431,790 professionals have used our research since 2012.
Pega BPM is ranked 1st in Process Automation with 14 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 2 reviews. Pega BPM is rated 8.4, while ServiceNow Orchestration is rated 7.0. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of ServiceNow Orchestration writes "Simplifies certain processes and saves us time, but the price and technical support should be improved". Pega BPM is most compared with Camunda BPM, ServiceNow, Appian, IBM BPM and OutSystems, whereas ServiceNow Orchestration is most compared with Nintex Workflow, BMC TrueSight Orchestration, Bonita and F5 BIG-IQ. See our Pega BPM vs. ServiceNow Orchestration report.

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