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Most Helpful Review
Find out what your peers are saying about Pega BPM vs. ServiceNow Orchestration and other solutions. Updated: May 2021.
511,607 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.""The interface is quite simple and easy to use, even for beginners.""The stability has been good. We haven't had any issues.""It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.""The most valuable feature is the situational layer cake.""The most valuable aspect of the solution is the various workflows.""The solution provides us with a very good dashboard.""The solution offers excellent workflows."

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"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.""There are a lot of ready to use orchestration custom packs."

More ServiceNow Orchestration Pros »

Cons
"The pricing model needs to be improved. Right now, it's too expensive.""Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.""The solution would benefit from more integration capabilities.""Sometimes when we are patching some data from the database, we are getting added as a timeout.""Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.""We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies.""From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.""There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."

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"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.""Efficiency of some features could be improved."

More ServiceNow Orchestration Cons »

Pricing and Cost Advice
"The price of this solution, including installation and configuration, is comparable to competing vendors.""The pricing is pretty good, compared to other similar products.""It's a user-based license where, as you scale the numbers of users, the price increases.""It is cost-effective for medium enterprises. It is cheaper than ServiceNow.""The solution could be less expensive according to my customers. However, I think the price of the solution is fair.""We mostly have a yearly license."

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"In terms of price, this solution is at the higher end of what you'll find."

More ServiceNow Orchestration Pricing and Cost Advice »

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Questions from the Community
Top Answer: In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to… more »
Top Answer: The solution could be less expensive according to my customers. However, I think the price of the solution is fair.
Top Answer: The previous versions had good training documents but the updated versions need to improve the documentation.
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Ranking
2nd
out of 31 in Process Automation
Views
18,072
Comparisons
13,802
Reviews
16
Average Words per Review
584
Rating
8.5
15th
out of 31 in Process Automation
Views
932
Comparisons
481
Reviews
1
Average Words per Review
644
Rating
7.0
Popular Comparisons
Also Known As
Pegasystems, SmartBPM
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Overview

Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Offer
Learn more about Pega BPM
Learn more about ServiceNow Orchestration
Sample Customers
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
experian, BEACHBODY, HealthPartners, Banosoft
Top Industries
REVIEWERS
Financial Services Firm37%
Computer Software Company32%
Real Estate/Law Firm11%
Retailer5%
VISITORS READING REVIEWS
Computer Software Company36%
Financial Services Firm14%
Comms Service Provider13%
Energy/Utilities Company6%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider14%
Insurance Company7%
Financial Services Firm7%
Company Size
REVIEWERS
Small Business16%
Midsize Enterprise9%
Large Enterprise75%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise8%
Large Enterprise76%
No Data Available
Find out what your peers are saying about Pega BPM vs. ServiceNow Orchestration and other solutions. Updated: May 2021.
511,607 professionals have used our research since 2012.

Pega BPM is ranked 2nd in Process Automation with 16 reviews while ServiceNow Orchestration is ranked 15th in Process Automation with 2 reviews. Pega BPM is rated 8.4, while ServiceNow Orchestration is rated 7.0. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of ServiceNow Orchestration writes "Simplifies certain processes and saves us time, but the price and technical support should be improved". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, IBM BPM and Microsoft PowerApps, whereas ServiceNow Orchestration is most compared with F5 BIG-IQ, BMC TrueSight Orchestration, ACI Worldwide Global Payments Hub, vCenter Orchestrator and Nintex Workflow. See our Pega BPM vs. ServiceNow Orchestration report.

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