We performed a comparison between Pega BPM and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"Can do a lot of things with minimum time and cost."
"The product helps you to build faster."
"The most valuable feature of Pega BPM is its architecture."
"The solution offers excellent workflows."
"It's a good tool for workflow automation."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"It's probably the best product out there."
"Great with IT processes and business processes."
"It's scalable."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The data visualization is good."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"The UI part needs improvement."
"Pega's technical support could be better."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"This is a quite expensive product."
"I would like to see Pega BPM improve the user experience."
"The unit testing needs to improve, as well as the user interface."
"It needs more integration with other platforms."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"We cannot perform GUI automation using the tool."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"Efficiency of some features could be improved."
"I would like a user experience module to be added."
"The deployment requires awareness among the project staff."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
Pega BPM is ranked 2nd in Process Automation with 55 reviews while ServiceNow Orchestration is ranked 14th in Process Automation with 12 reviews. Pega BPM is rated 8.2, while ServiceNow Orchestration is rated 8.4. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of ServiceNow Orchestration writes "Provides a flexible interface for development, and we do not need a thick client to access the tool". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BMC TrueSight Orchestration. See our Pega BPM vs. ServiceNow Orchestration report.
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