Abdurrahman GoriTechnical Manager at a comms service provider
Andrzej ChmielarskiTech lead/Solution architect/Team manager at a tech services company
Deepak ThomasSenior Software Quality Analyst at a financial services firm
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature is the ability to share the logic within the rules engine with the business, so you can put it up for everybody to read."
"When I compare it with other BPM tools, like IBM, it is great, open source, and free when you use the community version."
"The solution is easily compatible with HTML forms and HTML language programming and that is the most significant part."
"The speed and execution of DMN was a big selling point for us. It's very good at conducting business processes that are easily modeled and presented in a way that's easy to understand."
"It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products."
"It has an open BPM"
"The interface and the number of connectors that they provide are the most valuable features. The support here, it's kind of okay. But the main thing is with the number of connectors and the UI, the user interface."
"Being able to use a Java-based solution makes the product flexible."
"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."
"The interface is quite simple and easy to use, even for beginners."
"The stability has been good. We haven't had any issues."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"The most valuable feature is the situational layer cake."
"The most valuable aspect of the solution is the various workflows."
"The solution provides us with a very good dashboard."
"The solution offers excellent workflows."
"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
"This solution has great document recognition capabilities."
"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."
"In terms of stability, it's quite good. It's an internal IP product."
"In our opinion this group are the leaders in providing RPA solutions."
"We can see that its competitive ability is quite good."
"The most valuable feature is that it is easy to use."
"WorkFusion's SAP integrations are really good."
"I would like to see the forms engine available in the open-source version of this solution."
"I would like to have a feature for audit logging, audit logs and audit log management. And some history of use for the audit logs."
"I would also like a very easy to use form builder."
"Especially when you use the open-source version, there are issues with performance."
"If there were some industry templates it would have helped significantly, because it is similar to a process map for a domain. That is what we are currently creating, a domain-relevant process map."
"Lacking in forms visualization."
"The support definitely can be improved. Apart from that, the language should be extendable to other platforms. If I want to write, I'll run a different platform, like Python code on top of it, or COBOL code on top of it, and it should support those languages."
"The solution could use some enhancements like adding connectors, improving forms and having a mobile app, but everything is an enhancement rather than a flaw."
"The pricing model needs to be improved. Right now, it's too expensive."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"The solution would benefit from more integration capabilities."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."
"A better graphical user interface that allows business users to perform automation would make this solution number one in the market."
"The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients."
"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."
"We would like to see further improvement in the area of running headless."
"I would also like for it to be NLP-based."
"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."
"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."
"We are using the open-source version of this solution."
"Camunda is much cheaper."
"I use the open-source free version."
"The open-source version of the product is free to use."
"The cost of this solution is better than some competing products."
"Licensing costs are anywhere from $80,000 to $100,000 USD per year."
"We use the open-source version, which can be used at no cost."
"I think Camunda BPM can improve their licensing costs. It isn't easy to find clients with Camunda BPM licenses mainly because it's quite expensive."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"The pricing is pretty good, compared to other similar products."
"It's a user-based license where, as you scale the numbers of users, the price increases."
"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"We mostly have a yearly license."
"Find it online."
"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
"It is not the most expensive solution, but it is also not the cheapest."
"I can't speak to pricing. It's a contract signed by upper management."
"We are on an annual contract to use the solution."
Camunda Platform is a complete process automation tech stack with powerful execution engines for BPMN workflows and DMN decisions paired with essential applications for modeling, operations, and analytics.
With a clear vision to automate any process, anywhere, Camunda is reinventing process automation for the digital enterprise. Featuring a developer-friendly, open source approach, enterprises can use Camunda Platform to breakthrough technological, organizational, and infrastructure barriers, optimize their business processes, and drive their digital transformation initiatives forward.
Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
WorkFusion RPA Express is free, enterprise-grade software that enables business users to integrate core systems and automate transactions. It's easy to install and can run on a laptop or a single server, with features that operations team pay for right now.
Pega BPM is ranked 3rd in Business Process Management (BPM) with 16 reviews while WorkFusion is ranked 9th in Robotic Process Automation (RPA) with 14 reviews. Pega BPM is rated 8.4, while WorkFusion is rated 7.6. The top reviewer of Pega BPM writes "Good case management and BPM workflow with easy cloud implementation". On the other hand, the top reviewer of WorkFusion writes "Enables us to serve various automation needs as both tech and business users". Pega BPM is most compared with ServiceNow, Appian, IBM BPM, Microsoft PowerApps and OutSystems, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and NICE Robotic Automation.
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We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.