Pega CRM vs Vtiger CRM comparison

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566 views|422 comparisons
Vtiger Logo
393 views|145 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and Vtiger CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega CRM vs. Vtiger CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The case management feature is really valuable.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""The solution is very easy to use.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""It also reduces the duration per call, and it ensures a first time resolution of the issue."

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"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.""The most valuable feature of Vtiger CRM is automation."

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Cons
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""The UI should be improved.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""The UI is lagging and needs to be improved.""They should enable the data-driven streaming feature inside it.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""The solution has room for improvement around decisional and real-time data analysis."

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"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself.""The mobile design could improve in Vtiger CRM. It could be more user-friendly."

More Vtiger CRM Cons →

Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
  • More Pega CRM Pricing and Cost Advice →

  • "We are using the free open-source version of Vtiger CRM."
  • "The price doesn't change when you add users. It's a flat fee, and that's attractive."
  • More Vtiger CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Top Answer:The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.
    Top Answer:The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand… more »
    Top Answer:There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and… more »
    Ranking
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    31st
    out of 167 in CRM
    Views
    393
    Comparisons
    145
    Reviews
    2
    Average Words per Review
    972
    Rating
    7.5
    Comparisons
    Also Known As
    Chordiant
    Vtiger Sales CRM
    Learn More
    Pega
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Government6%
    VISITORS READING REVIEWS
    Educational Organization79%
    Real Estate/Law Firm5%
    Financial Services Firm2%
    Government2%
    Company Size
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise82%
    Large Enterprise13%
    Buyer's Guide
    Pega CRM vs. Vtiger CRM
    March 2024
    Find out what your peers are saying about Pega CRM vs. Vtiger CRM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Pega CRM is ranked 17th in CRM with 9 reviews while Vtiger CRM is ranked 31st in CRM with 3 reviews. Pega CRM is rated 8.2, while Vtiger CRM is rated 7.6. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, the top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity, whereas Vtiger CRM is most compared with Odoo. See our Pega CRM vs. Vtiger CRM report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.