Compare Pega Robotic Process Automation vs. Salesforce Service Cloud

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Most Helpful Review
Joe Karlovich
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: October 2020.
442,194 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even.""Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running.""Automation Anywhere is costlier than the general competition. That is aligned with the share of the market it has.""They're very flexible around pricing and licensing.""They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing.""We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases.""If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000.""It's cheaper than other similar solutions."

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Questions from the Community
Top Answer: Automation Anywhere provides below features better than Blue prism: 1. End-to-End Solutions,--------------- (IQ Bot… more »
Top Answer: The cost will depend upon what you wish to automate! Most of the users have indicated the cost of the bot. So multiple… more »
Top Answer: The most valuable feature is the screen recorder, which helps to automate processes easily.
Top Answer: The solution's ability to create adapters quickly is its most valuable feature.
Top Answer: We haven't paid for anything above the standard licensing fee.
Top Answer: The OCR capabilities of the solution could be improved. The ability to call different website services from the server… more »
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Compared 39% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere EnterprisePega RPA, OpenSpanService Cloud
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Automation Anywhere
Pega
Salesforce
Overview

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots that perform repetitive and manual tasks, resulting in dramatic productivity gains and business resiliency with less than one-year payback, on average. The company offers the industry’s leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace with more than 1,000 pre-built, intelligent automation solutions. With a global network of 2,000 partners, Automation Anywhere has deployed over 2.4 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Automation Anywhere (AA)
Learn more about Pega Robotic Process Automation
Learn more about Salesforce Service Cloud
Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticseBay Enterprise, M&I BankStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
REVIEWERS
Financial Services Firm28%
Computer Software Company15%
Manufacturing Company14%
Pharma/Biotech Company9%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider13%
Financial Services Firm6%
University5%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider10%
Financial Services Firm9%
Media Company7%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company38%
Media Company8%
Government6%
Comms Service Provider5%
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise9%
Large Enterprise82%
VISITORS READING REVIEWS
Small Business8%
Midsize Enterprise16%
Large Enterprise76%
REVIEWERS
Small Business25%
Midsize Enterprise13%
Large Enterprise63%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: October 2020.
442,194 professionals have used our research since 2012.
Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 6 reviews while Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review. Pega Robotic Process Automation is rated 7.6, while Salesforce Service Cloud is rated 10.0. The top reviewer of Pega Robotic Process Automation writes "A very flexible solution with broad capabilities that gets easy to use with time". On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Salesforce Sales Cloud, Microsoft Power Automate and EdgeVerve AssistEdge RPA, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and SolarWinds MSP Manager.

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.