Compare Pega Robotic Process Automation vs. Salesforce Service Cloud

Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 2 reviews while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review. Pega Robotic Process Automation is rated 7.0, while Salesforce Service Cloud is rated 10.0. The top reviewer of Pega Robotic Process Automation writes "It helped cut short the release cycle by almost 40% compared to the previous solution. It is still a niche skill and resources are scarce in the market". On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". Pega Robotic Process Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA), whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk.
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Most Helpful Review
Anonymous User
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: November 2019.
379,343 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.We have seen ROI on one of the process, but not on the other processes yet.The licensing cost is approximately $4,000 USD, which is a seed license.The certifications are free of cost.There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.We are interested in saving manual engineer man-hours. So far, we have saved $100,000.Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year.

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​I was not involved in licensing and pricing, but it is worth the cost​.

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Top Comparisons
Compared 61% of the time.
Compared 11% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere EnterprisePega RPA, OpenSpanService Cloud
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Automation Anywhere
Pega
Salesforce
Overview

Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Automation Anywhere (AA)
Learn more about Pega Robotic Process Automation
Learn more about Salesforce Service Cloud
Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticseBay Enterprise, M&I BankStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
REVIEWERS
Financial Services Firm29%
Manufacturing Company14%
Software R&D Company11%
Pharma/Biotech Company10%
VISITORS READING REVIEWS
Software R&D Company33%
Financial Services Firm13%
Comms Service Provider9%
Manufacturing Company5%
VISITORS READING REVIEWS
Software R&D Company29%
Comms Service Provider15%
Retailer8%
Financial Services Firm8%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Software R&D Company9%
Comms Service Provider9%
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise11%
Large Enterprise81%
VISITORS READING REVIEWS
Small Business9%
Midsize Enterprise19%
Large Enterprise72%
No Data Available
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: November 2019.
379,343 professionals have used our research since 2012.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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