We just raised a $30M Series A: Read our story

Compare Pega Robotic Process Automation vs. Salesforce Service Cloud

Cancel
You must select at least 2 products to compare!
Top Review
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: October 2021.
542,823 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
report
Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.
542,823 professionals have used our research since 2012.
Questions from the Community
Top Answer: I would like to see pricing for different geography sites. Pega is predominantly US-centric with its pricing. When we see customers in the Middle East, or the APAC region where they are is definitely… more »
Top Answer: As part of the digital transformation, most organizations are looking for the cloud option, and Pega's cloud presence is pretty much restricted to North America and Europe. There is no cloud presence… more »
Ask a question

Earn 20 points

Ranking
Views
6,474
Comparisons
5,094
Reviews
6
Average Words per Review
744
Rating
7.7
Views
1,914
Comparisons
1,686
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Pega RPA, OpenSpan
Service Cloud
Learn More
Pega
Video Not Available
Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Pega Robotic Process Automation
Learn more about Salesforce Service Cloud
Sample Customers
eBay Enterprise, M&I Bank
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Financial Services Firm14%
Comms Service Provider13%
Insurance Company6%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider12%
Financial Services Firm6%
Government5%
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise20%
Large Enterprise60%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: October 2021.
542,823 professionals have used our research since 2012.

Pega Robotic Process Automation is ranked 11th in Robotic Process Automation (RPA) with 7 reviews while Salesforce Service Cloud is ranked 5th in CRM Customer Engagement Centers. Pega Robotic Process Automation is rated 7.6, while Salesforce Service Cloud is rated 0.0. The top reviewer of Pega Robotic Process Automation writes "A very flexible solution with broad capabilities that gets easy to use with time". On the other hand, Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Salesforce Sales Cloud, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, Vlocity, JIRA Service Management and Astute Agent.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.