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Compare Pega Robotic Process Automation vs. TalkDesk

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Featured Review
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: November 2021.
554,676 professionals have used our research since 2012.
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Questions from the Community
Top Answer: I would like to see pricing for different geography sites. Pega is predominantly US-centric with its pricing. When we see customers in the Middle East, or the APAC region where they are is definitely… more »
Top Answer: As part of the digital transformation, most organizations are looking for the cloud option, and Pega's cloud presence is pretty much restricted to North America and Europe. There is no cloud presence… more »
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Ranking
Views
6,400
Comparisons
5,101
Reviews
6
Average Words per Review
744
Rating
7.7
Views
209
Comparisons
149
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Pega RPA, OpenSpan
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Pega
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Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
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Learn more about Pega Robotic Process Automation
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Sample Customers
eBay Enterprise, M&I Bank
Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Top Industries
VISITORS READING REVIEWS
Computer Software Company33%
Financial Services Firm14%
Comms Service Provider13%
Insurance Company6%
No Data Available
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise18%
Large Enterprise64%
No Data Available
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: November 2021.
554,676 professionals have used our research since 2012.

Pega Robotic Process Automation is ranked 11th in Robotic Process Automation (RPA) with 7 reviews while TalkDesk is ranked 8th in Contact Center as a Service (CCaaS). Pega Robotic Process Automation is rated 7.6, while TalkDesk is rated 0.0. The top reviewer of Pega Robotic Process Automation writes "A very flexible solution with broad capabilities that gets easy to use with time". On the other hand, Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Vtiger CRM, whereas TalkDesk is most compared with Automation Anywhere (AA) and Salesforce Service Cloud.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.