Pendo vs WalkMe comparison

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593 views|553 comparisons
WalkMe Logo
835 views|646 comparisons
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Top Answer:WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separated… more »
Top Answer: WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This… more »
Top Answer:Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance… more »
Ranking
9th
out of 32 in Web Analytics
Views
593
Comparisons
553
Reviews
0
Average Words per Review
0
Rating
N/A
Views
835
Comparisons
646
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Compared 47% of the time.
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Compared 19% of the time.
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Compared 11% of the time.
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Compared 5% of the time.
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Compared 5% of the time.
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Pendo
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Overview

Pendo was founded in 2013 when alumni from Rally, Google, Cisco, and Red Hat combined their heads and hearts to build something they wanted but never had as product managers — a simple way to understand and attack what truly drives product success

With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society’s experience with software.

Proudly built in North Carolina but engineered to scale globally without losing that soul.

WalkMe is a top-ranked digital adoption platform provider that offers a codeless solution to organizations of all sizes to enhance the impact of their digital transformation strategy and increase user adoption. WalkMe also offers its services to enterprises, employees, customers, and products, assisting them in the transformation of user experience in the digital world. Through AI, analytics, guidance, and automation, as well as engagement, WalkMe helps users to complete tasks within different mobile applications, websites, and enterprise software.

Through their digital adoption platform, WalkMe allows organizations total visibility into the usage of applications and user behavior, to allowing them to improve digital adoption and increase results. Using the WalkMe digital console, organizations are able to create a data-driven experience and improve their strategies toward digital transformation.

WalkMe offers its users an integration center through which companies can use the digital adoption platform for different applications. Some of these include Salesforce, Segment, Amazon S3, Google Analytics, Slack, Gainsight, CVS, and Webhooks, and several others. The solutions that WalkMe provides for integrating with different software are categorized into four major sections and include guidance, (for creating walkthroughs for users for different platforms), engagement, (to notify users of different steps they should take), insights, (helping to improve different processes based on data), and automation, (helping system owners build automated processes with no coding).

WalkMe Features

As a digital adoption platform, WalkMe provides different features to help its clients achieve optimized performance for its users. Some of these features include:

  • Data features: Providing its users with detailed insight for digital adoption, WalkMe offers various data- and visibility-related features. They include management dashboards, enhanced by AI, as well as AI-based data entry diagnostics, workflow analytics, and KPI management. The automatic reports from all of these functions provide insights for user behavior and assist companies to improve their services.

  • Action features: WalkMe offers no-code solutions for building and designing across applications and workflows. Organizations don't have to seek the help of developers to assist them with problem-solving, as the build feature of WalkMe helps them act promptly without the need for any coding expertise or knowledge. Similarly, they can take advantage of the design feature, which, through a conversational interface, automation, tooltips, and screen guidance, can apply changes to the user interface.

  • Experience features: The digital adoption platform offers various features to enhance the experience. They include personalization across workflows or devices for users; integrations; omnichannel experience through the web, desktop, and mobile; ensuring intuitive access and application adaptation to different platforms; and a technology feature, leveraging machine learning and AI for identifying user behavior.

WalkMe Benefits

As a high-rated digital adoption platform, WalkMe offers its clients various benefits, through the solutions and features it offers. Some of the benefits of this platform include:

  • Smart walk-throughs and tips for users to clarify processes and elements.
  • Analytics platform for product usage insight.
  • Self-help player menu for companies to organize resources easily.
  • Digital adoption solutions for enterprises, employees, customers, and product adoption.
  • Individualized offers for users, based on their needs and requirements.
Sample Customers
Coupa, FICO, Optimizely, AOL, Mattermark, Infor, Neustar, Act-on
More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
Top Industries
VISITORS READING REVIEWS
Computer Software Company17%
Financial Services Firm16%
Real Estate/Law Firm9%
Healthcare Company8%
VISITORS READING REVIEWS
Computer Software Company15%
Financial Services Firm14%
Manufacturing Company9%
Government8%
Company Size
VISITORS READING REVIEWS
Small Business28%
Midsize Enterprise13%
Large Enterprise59%
REVIEWERS
Small Business70%
Midsize Enterprise20%
Large Enterprise10%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise10%
Large Enterprise73%

Pendo is ranked 9th in Web Analytics while WalkMe is ranked 2nd in Digital Adoption Platforms. Pendo is rated 0.0, while WalkMe is rated 9.0. On the other hand, the top reviewer of WalkMe writes "We were able to simplify and expedite the customer on-boarding and adoption process. It's complex, though, for a non-technical person and training takes 2 hours". Pendo is most compared with Google Analytics, Segment, Mixpanel, Heap and Amplitude, whereas WalkMe is most compared with Oracle Guided Learning, Whatfix, Google Analytics, AppLearn ADOPT and Cornerstone Learning.

We monitor all Web Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.